Job Description

Work Base: Chiang Mai, Thailand

This career learning professional consults with managers and senior leaders and collaborates across multi-functional teams to enhance the capacity-building of program support and partnership leading to the design of effective learning processes, contextualizing content and delivering live and virtual learning events in alignment with a national learning strategy. Further, this learning professional may select, oversee, and evaluate training vendors to provide, develop, and/or deliver training interventions. At this career level, the incumbent generally conducts program learning projects independently or participates as a team leader for major and complex initiatives, often across the assigned geographic region. Independently carries out a full learning cycle, including needs analysis, design & development, implementation and evaluation. He or she may coach and oversee the work of other program learning professionals.

Responsibilities

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
• Conducts analysis to identify needs and designs and develops learning solutions for FCP (Frontline Church Partners) to meet identified needs. Compiles evidence of performance improvement and tailors or updates course material to meet audience needs. Also creates supplementary materials to enhance standard training delivery. Acts as a resource for less experienced learning professionals. Provides input to the budget and funding process for the team.
• Delivers formal and informal learning solutions including complex, industry-leading content in areas such as child development, child protections, developmental mindset, health interventions, and others. Combines platform delivery and a variety of facilitation skills to create meaningful and engaging group experiences virtually and in-person. Develops and implements activities to contextualize content and reinforce key learnings and assess effectiveness.
• Creates a dynamic learning environment and coordinates project teams to meet specific learning objectives, guiding participants, in medium and large group settings, through structured learning and interaction using various learning facilitation techniques, adjusting style as necessary for culture and knowledge level.
• Reviews and evaluates existing content, assesses needs and results together with other cross-functional specialists as needed, assists with development of new learning programs, modifies existing learning programs and curriculum, or recommends changes as appropriate in alignment with the national learning strategy.
• Plans and coordinates logistics for training events and delivers learning opportunities for medium and larger groups and leaders. Selects, oversees, and evaluates training and learning vendors to provide, develop, and/or deliver training for church partners.
• Contextualizes and delivers content developed both globally and locally for local church and Compassion ministry culture using different platforms/blended learning (i.e. local, remote, large group, instructive, facilitative, computer-based training, etc.).
• Coordinates and contextualizes learning approach in partnership with cross-functional staff to meet unique learning needs of a cluster. Coordinates with subject-matter experts to ensure relevancy and simplifies complex concepts for learning transfer, providing insight from emerging learning and development strategies and best practices to enhance the success of assigned learning programs.
• Compiles and assesses data to measure learner performance and learning program effectiveness across the assigned geography. Collaborates cross-functionally to identify gaps and improvement opportunities. Assesses and reports learner performance and learning transfer to appropriate levels of leadership. Reports on church partner child protection training completions in alignment with ministry expectations and policies.
• Actively participates in international communities of practice for learning professionals to promote the development of others and apply best practices. Shares and promotes best practices with others within the country and across the region.
• May facilitate non-training program events such as team-building, strategic planning, brainstorming, or other group sessions for partners. May coach and provide program learning expertise to support staff and other professionals.

Faith

• Has a personal relationship with Jesus Christ.

Culture

• Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.

Education

• Bachelor's Degree in a related field.

Language: Required: Fluency in Thai and Karen. English proficiency is a plus.

IT & Computer Skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Experienced in virtual learning platforms such as Zoom and Microsoft Teams.
• Familiar with Learning Management Systems (LMS) and digital learning tools.
• Skilled in preparing training materials, reports, and presentations.
• Strong digital literacy and ability to quickly learn new systems and technologies.

Experience

• Minimum 5 years of relevant experience in learning and development, training, capacity building, or a related field.
• Proven ability to conduct learning needs assessments, design and develop training materials, facilitate learning sessions, and evaluate training effectiveness.
• Ability to manage learning projects, coordinate training events, and monitor learning outcomes and program effectiveness.
• Ability to collaborate with cross-functional teams, stakeholders, and partners to design and implement effective learning solutions.
• Experience working in NGO, humanitarian, or community development settings.
• Coaching, mentoring, or providing technical guidance to staff, partners, or volunteers is preferred.

Licenses and Certifications

• Certification from a nationally or internationally recognized organization in a related field.

*Equivalent education, training and/or certification may be substituted for experience and education shown above

Working Environment

Office – Standard Office Environment

Physical Demands

Sitting, standing, and/or walking for up to 8 hours per day

Travel Requirements

May be required to travel up to 40% of normal schedule