Job Description

Program Team Manager | Birmingham | Full-Time

What You Will Do

You will lead the Parliamentary Support Help Desk, ensuring excellent service for MPs and MSSS. You will manage customer queries, oversee the full opportunity and order process, and coordinate installation and service activities across direct teams and Tier 2 suppliers.

What We Offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Dress Down Fridays: Casual attire to wrap up the week
  

How You Will Do It

• Lead the Help Desk team and act as the main escalation point

• Manage customer interactions across pre‑sale, deployment and in‑life support

• Plan and schedule installation and service work

• Monitor delivery performance and escalate issues where needed

• Coordinate documentation and support reporting

• Work closely with planners and operational managers to align resources

• Support continuous improvement and JCI values
  

What We Look For

Essential

• Team‑management experience in a fast‑paced environment

• Strong PC literacy (Microsoft Office)

• Ability to build strong stakeholder relationships

• Knowledge of electronic security systems

• Ability to obtain NPPV3 & SC and complete CTC vetting
  

Preferred

• Experience with orders/invoices

• Knowledge of CBS, SAI, JDE, SMS, TMD, MAS

• SharePoint or CEH experience

• Project/Programme Management experience

• A‑Level or equivalent; degree advantageous
  

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