Title: Program Team Lead
Classification: Exempt
Salary: $64,000
Scope of Position: The Program Team Lead will provide leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.
Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Program Team Lead position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As a Program Team Lead, you are responsible for providing leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.
Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
Perform bi-weekly caseload reconciliations for staff
Facilitate weekly meetings with the staff to ensure that best practices are being used and discuss improvements/goals
Ensure consistent and comprehensive case management and follow-up, verifying that post-placement contacts are made as required by the contract
Work with the leadership team on implementing processes that increase customer engagement
Assist in the preparation of project reports as needed undefined
Bachelor’s degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experience
Strong organizational skills with the ability to prioritize tasks
Career counseling/customer service experience required
Problem-solving skills and ability to work in a team environment
A working knowledge of Microsoft Office Suite
Valid driver’s license and clean driving record required
EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified. Bring your expertise to EDSI where you can live our values of Show Up, Smile, and Support every day! www.edsi.com
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Founded in 1979 and headquartered in Dearborn, Michigan, EDSI (Educational Data Systems, Inc.) is a national workforce development, customized training and consulting company intertwined with one common thread: helping people and companies in transition. EDSI has grown to a network that employs more than 800 people across the country. The company was named to the Inc. 5000 list of the fastest-growing private companies in America, is a National Best and Brightest award winner and a National Best and Brightest Sustainable award winner.
EDSI has provided workforce development services for 45 years. Within this business segment, we assist individuals with the transition from unemployment to employment and from under-employment to self-sufficiency. We provide successful business services and jobseeker placement and retention services for various government programs and corporations across the country. EDSI works with public sector, private sector and labor organizations to research, analyze and assess their workforce development needs, leading to the development and implementation of strategies to recruit, hire and/or train current or future workers, and has placed more than 70,000 individuals into jobs since our founding. EDSI is an ISO 9001 certified company and committed to quality excellence.
EDSI Consulting provides world-class advisory services to a variety of corporations and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.
View our current job openings here: https://www.edsi.com/careers
