Job Description

Program Support Supervisor II

Lead with Purpose — and Make Every Home a Place of Growth and Care

At Grafton Integrated Health Network, we’re guided by a shared purpose helping individuals with complex needs live meaningful, fulfilling lives. As a Program Operations Manager, your meaningful impact comes through leading and supporting a team of Direct Support Professionals who provide compassionate, person-centered care in our adult group homes. You’ll foster a culture of teamwork and collaboration, ensuring that staff have the guidance, training, and encouragement they need to help residents achieve greater independence and well-being. And because we care for you so you can care for others, we provide the tools, resources, and professional development opportunities that empower you to grow as a leader while making a lasting difference.

Join us - and experience the deep fulfillment of knowing your work truly makes a difference!
Be part of a team that leads with heart and grit, the Grafton way—where compassion and clinical excellence come together to change lives.

Under general supervision, provides on duty functions on a regional basis for an assigned shift. On duty functions involve ensuring adequate staffing levels and coverage for programs on a regional basis; assigning substitutes and program personnel to accommodate staffing shortages; and coordinating emergency and crisis intervention responses to ensure adequate coverage and incident management. Ensures proper documentation of all shift activities, to include allegations of client abuse, suicide attempts, and emergency responses. Reports to a manager or administrator.

ESSENTIAL JOB FUNCTIONS

• Provides on-duty coordination activities which include monitoring staff departures off campus; providing staff with access to restricted areas; directing staff during emergencies; providing consultation or assistance with crisis interventions as needed; monitoring campus activities, events, and locations of student and staffing groups; and ensures adequate responses to emergencies. Provides written documentation for all significant events and incidents. Approves and monitors emergency control procedures. Conducts fire drills, and screens external visitors.
• Ensures adequate staffing coverage by assigning substitutes to programs and work sites as needed.
• Provides first aide to injured staff and consumers. Oversees the disposal of bloodborne pathogens and hazardous materials.
• Channels necessary information with program staff and supervisors.
• Reports and oversees the documentation of allegations of consumer neglect or abuse. Reports and oversees the documentation of any consumer suicidal statements, gestures or attempts.
• Oversees and implements crisis intervention strategies as needed. Ensures that all incidents are documented and reported properly.
• Coordinates the use of Grafton vehicles. Administers medications in the absence of a nurse.
• Prepares varied documentation pertaining to shift activities to include daily communications logs, department payroll, attendance and leave records, etc.
• Oversees the maintenance of OSHA and first aide supplies.
• Ensures policies and procedures are properly implemented for assigned shift.
• Provides administrative support for assigned duties as needed such as filing, copying and mailing.
• Participates in training and weekly staffing meetings.

• May be assigned ongoing supervisory responsibilities of direct reports in the DSP role to include performance management and training.

• Performs other work as assigned.

MINIMUM QUALIFICATIONS

• A Bachelor’s degree in human services and 1 year of professional experience performing administrative duties and/or responding to incidents and providing crisis interventions; or
• Be a high school graduate or have a G.E.D. and 2 years of professional experience performing administrative duties and/or responding to incidents and providing crisis interventions.
• Requires a valid driver’s license.

SCHEDULE

• Sunday-Wednesday (Sunday 8:30am-10:00pm, Monday & Tuesday 2:45pm-9:00pm, Wednesday 12:00pm-11:00pm)

COMPENSATION

• Starting at $26.62 up to $34.29/hour commensurate with experience

EMPLOYEE BENEFITS:

Caring for You, So You can Care for Others

• Medical, dental and vision
• Flexible Spending & Health Savings Accounts
• Generous Paid Time Off plan & attendance incentives
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Short-term disability (STD)
• Long-term disability (LTD)

Stronger Together: Supporting Your Growth & Success

• Paid Career Development - we pay you while becoming certified in CPR, Ukeru, Mandt and other career training!
• 401(k), including an employer match up to $2,500 annually
• Education Assistance up to $5,250 annually
• As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness

If you have issues applying or have any questions about this position, please reach out to us at hr@grafton.org

Grafton is an equal employment opportunity employer and tobacco-free workplace.