Job Description

About Better Health Company

At Better Health Company (BHCo), we’re all about making better health easier for everyone. We cut through the noise with trusted, evidence-based programs and services that help people make lasting, healthy changes. With over 15 years of experience in health promotion, we design and deliver practical, real-world solutions through government-funded programs, professional training, and accessible resources for individuals and families.

We’re passionate about reaching the people who need it most, including those from low socio-economic backgrounds, Aboriginal and Torres Strait Islander communities, and culturally and linguistically diverse communities. At our core, we’re a team of passionate go-getters who believe in what we do and we’re always looking for new ways to make an even bigger impact.

About your new role

We’re on the hunt for a driven and results-oriented Program Support Officer to support participants accessing BHCo’s extensive range of healthy lifestyle programs. This role will deliver high-quality customer service, acting as the first point of contact for participants and supporting them throughout their journey in the program, from initial engagement through to completion. You'll work within our Service Delivery team to provide an exceptional first impression, build trust through empathy and compassion, and ultimately help Australians better their health.

In your new role, you will be responsible for converting registrations into enrolments across our programs, providing responsive support to participants and health professionals, and undertaking supportive tasks to ensure an efficient and effective experience on our programs.

So, if you’re a fast twitch operator who is highly organised, a great multitasker, and enjoys mixing with a diverse range of people, then this job was made for you. You will be joining a team who celebrate wins and milestones, champions customer service and values individuality.

The Program Support Officer role is a full-time, remote position requiring the successful applicant to be based in Western Australia with an appropriate work from home set-up. We require availability to work Monday to Friday between 9:00 AM and 7:00 PM AWST, with most shifts scheduled between 9:00 AM and 5:00 PM AWST. Candidates who are available to work up to two shifts per week finishing at 7:00 PM AWST will be highly regarded.

What you’ll be doing

• Convert registrations to enrolments across all BHCo programs by engaging participants over the phone, building rapport, and supporting them to take the next step in their health journey.
• Manage inbound and outbound enquiries, referrals, inboxes, ensuring participants and health professionals receive timely, professional, and supportive responses across all channels.
• Provide generalised program support, helping participants understand program requirements, navigate processes, and feel confident in their participation.
• Maintain thorough and accurate records across all systems and other platforms to support smooth program delivery, reporting, and compliance.
• Schedule health coaching appointments for participants, balancing participant preferences with availability.
• Participate in regular quality assurance assessments to ensure you're consistently meet our high standards of care, professionalism, and impact.
• Provide technical support to participants completing our programs online, including troubleshooting basic access, login, or platform navigation issues.
• Assist with additional tasks across the business as required, supporting colleagues and contributing to the wider Service Delivery team.

What makes you a great fit

• You hold a tertiary qualification in a health-related field.
• You have at least 1 year experience in a customer service or sales role within the health industry.
• Experience working with and towards KPIs with a strong focus on meeting and exceeding team and individual KPIs.
• You bring urgency and focus to every task, tackling high call volumes with confidence and diligence.
• Ability to excel in high pressure environments and willingness to dig in.
• You’re an autonomous high achiever who isn't afraid to fail and learn new things.
• Naturally organised with a knack for planning and prioritising effectively.
• Tech-savvy and resourceful, with a proactive attitude to learning.
• You have a team first mentality and an aptitude for collaboration.
• You hold a current (or are willing to attain) Working With Children's Check and National Police Check.

Why you'll love working with us

• Professional development and training opportunities to grow your skills.
• A supportive, purpose-driven team that values individuality, collaboration, and impact.
• Clear pathways for internal growth and career development within a growing organisation.
• Each day is as rewarding as the next.

Apply now!

If this sounds like the perfect role for you then apply now! We are looking for someone for an immediate start and will be reviewing applications as they come in. Please submit your resume and cover letter outlining why you're our next Program Support Officer.

Better Health Company is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander peoples are encouraged to apply.