Working for BEST:
As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. In addition to Above Award wages, we provide our valued employees with additional employee benefits including:
• Optional flexitime arrangements (full-time employees)
• Optional 9-day fortnight arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave
• Birthday Leave
• Option to purchase additional leave
• Discounts on gift cards and other purchases
• Employee Wellbeing Program; and
• Employee Assistance Program
About the Role:
Due to growth, we have full-time and part-time opportunities available based at our Tamworth site. These roles will be responsible for our outreach phone servicing to better support our customers. The ideal candidate will have prior experience in working in employment services and now be looking at using that experience to service customers in remote locations rather than face to face. Managing a caseload of remote customers will mean you will need excellent time management skills and an ability to communicate effectively.
The Program Support Officer provides high-quality administrative and customer service support, managing all incoming phone contacts and scheduling appointments for the outreach caseload. The role ensures that enquiries are resolved promptly or referred to the appropriate area, while maintaining accurate records in compliance with legislative, contractual, and organisational requirements. This position plays a key role in delivering exceptional customer experiences, supporting operational efficiency, and contributing to BEST’s vision.
About You:
Skills, Experience and Attributes:
• Excellent communication and customer service skills
• Excellent time management and organisational skills with the ability to multitask. Manage competing priorities.
• Demonstrated experience in meeting/exceeding targets.
• Ability to maintain professionalism and service quality under pressure.
• Experience in a customer facing role and passion for providing exceptional customer service.
• Ability to persevere when faced with resistance; overcome obstacles and maintain a positive attitude and stable performance under pressure.
• Proficiency in Microsoft Office, CRM Systems and phone systems.
• Understanding of contractual frameworks, privacy principals, and accurate record-keeping or willingness to develop knowledge.
Qualifications, Licences and Checks:
• Relevant qualifications in Employment Services and/or Community Services desired, but not essential.
• Current Driver’s License (Class C or above).
• Working with Children Check (or willingness to obtain).
• Police Check (or willingness to obtain).
How to Apply:
Click “Apply Now” and follow the instructions to upload the following TWO items:
• Current resume- please include at least two (2) contactable work referees.
• Written OR video cover letter- please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role.
You are welcome here. At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community, and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know in your application or via email to hr@best.com.au.
For further information or to have a confidential discussion regarding this opportunity with BEST, please contact:
Cal Eardley (HR Advisor): hr@best.com.au
Applications close April 1, 2026, at 11.59pm
Apply now, don’t delay as we will be proceeding to interviews
BEST Employment Ltd. (BEST) is a community based, not-for-profit company that has been instrumental in changing lives for over 35 years (as BEST Employment since 1997).
BESTs Vision is 'BEST will develop and support independent, thriving,
and resilient communities throughout regional NSW and QLD'.
Our passionate and skilled staff work very hard to achieve this vision, delivering high quality services that empower thousands of people each year to address employment, mental health, training and other welfare related needs. Our vast range of programs and services target people with disability, job seekers, employers, Indigenous community members and youth at risk.
BEST’s service delivery platform extends throughout the New England North
West and Far West Orana regions of New South Wales and the Darling Downs region of Southern Queensland. We also operate a full production and retail Nursery in Inverell.
As a dynamic Company based in regional Australia, BEST understands the challenges and vulnerabilities faced by rural communities. We actively pursue projects and collaborative partnerships that result in innovative solutions aimed at overcoming these challenges thereby building a more resilient and sustainable community.
Our status as a Public Benevolent Institution and registered charity with Deductible Gift Recipient (DGR) assists us in this process and keep our focus on projects that support the most disadvantaged and impoverished sectors of our community.
