Job Description

Job Title: Program Support Manager

Location: Kansas City, MO

Department: Independent Supportive Living

Employment Type: Full-time

Join our compassionate and collaborative team as a Program Support Manager, where you will make a significant impact on the morale and efficiency of our dedicated staff. With a focus on creating an organized and pleasant working environment, you will play a key role in ensuring our programs run smoothly for both associates and the individuals we serve. Your ability to develop efficient processes and promote teamwork will help drive our mission to provide outstanding support. If you are enthusiastic about leading a team and making a difference in people's lives, we want to hear from you!

In this role, you will supervise program coordinators and clerical support staff, organize events, and maintain essential records. Your efforts will directly contribute to a functional and supportive office atmosphere, benefiting both staff and clients.

This position offers…

• Employee Assistance Program– 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement– Company paid for work functions requiring travel
• Employee Discounts– Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits- Scroll down to bottom of this post to learn more

Key Responsibilities:

• Collaborate with your team to identify and solve office challenges.
• Supervise Office Assistants and Clerical Support staff.
• Oversee Program Coordinators in association with the Regional Director and Assistant Regional Director.
• Assist with onboarding new associates, ensuring they attend New Hire Orientation.
• Collect and enter new hire I-9 information into the HRIS within three days of hire.
• Support Program Coordinators in managing staffing events and changes within the HRIS.
• Help new associates access their email and Relias Training.
• Maintain tracking databases for associate documentation, including vehicle insurance and driver's licenses.
• Create and maintain necessary communication codes for new hires.
• Provide training on the office phone system.
• Act as receptionist or back-up according to the local schedule.
• Assist in administrative recordkeeping for the Regional Director and Assistant Regional Director.
• Develop and maintain a filing system that meets compliance.
• Ensure the office is operating during scheduled hours.
• Order office supplies as needed and oversee office equipment maintenance.
• Uphold confidentiality in accordance with HIPAA policy.
• Foster a positive team environment and actively participate in health and safety procedures.

Education, Experience, and/or Credential Qualifications:

• High School Diploma or equivalent required.
• Associate's Degree from an accredited college or university preferred.
• One year of clerical experience in a related field preferred.
• Two years of supervisory experience preferred.

Additional Qualifications:

• Must have a reliable means of communication.
• Ability to read, write, and comprehend simple instructions and correspondence.
• Skills to present information effectively in one-on-one and small group situations.
• Knowledge of database, spreadsheet, and word processing software.
• Demonstrate responsible and independent work habits.
• Strong time management and organizational skills with the ability to multitask.
• Awareness of confidentiality and professional ethics.
• Experience with Excel and Google Sheets required.
• Experience with QuickBooks preferred.

Physical Requirements:

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Firefly is a Smoke and Tobacco Free Workplace.