Job Description

Program Supervisor I (David's Harp)

Location/Schedule: The position is located at David's Harp, a mental health day treatment facility located in NE Portland, OR. The schedule for this position is typically Monday through Friday, 8:30 a.m. to 5:00 p.m., but can require flexibility to accommodate program needs.

Position: Program Supervisor I

Program: David's Harp

Cascadia’s Mission and Vision:

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Program Description David’s Harp provides a warm, friendly, and peer-supportive environment where adults with mental illness can achieve an improved quality of life and the highest possible level of independence within their community. The program provides group socialization and skill building activities in a daytime, clubhouse setting and in the community. Key programs include daily community meetings, community outings, art groups, music therapy, community gardening, games, and wellness groups.

While working asa member of an interdisciplinaryteam,theProgram Supervisor Iisresponsible forensuringprogram activities are administered effectively by staffandas directed by the Program leadership.This position works collaboratively withinternal and externalstakeholders toassistinclient’streatment. This position provides direction to staff, manages response to crisis, and serves as a backup for staff.

This position must understand, appreciate, and respect the differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Essential Duties

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.

General

• Provide leadership and oversight for the program’s daily operations. This includes integration of best practices and evaluation of program services.

• Assist staff members in working with particularly challenging client situations.

• Consult on treatment decisions with the Program Manager and other stakeholders including directors, supervisors, and counselors.

• Build relationships with other health care providers, police agencies and other community organizations.

• Organize and oversee the day-to-day workflow to assist employees in knowing their job responsibilities and delegated duties.

• Create work schedules to ensure business needs are met.

• Monitor and ensure employees are in compliance with organizational and program requirements.

• Prepare various reports for Program leadership or other stakeholders as required/requested.

• Evaluate, recommend, and implement methods, systems, procedures, and treatment strategies to reduce costs and to enhance the level of service provided.

• Create detailed reports summarizing key performance indicators, financial metrics, and other relevant data.

• Design and maintain report templates for efficient and consistent reporting.

Compliance 

• Respect and honor participant rights and responsibilities and demonstrate professional boundaries and ethics. 

• Maintain knowledge of, review and ensure compliance with all applicable federal, state, county, and city regulations, contract obligations, and internal policies and SOP.  

• Adhere to mandatory abuse reporting laws and HIPAA requirements. 

• Attend seminars, training, and other educational opportunities to develop professional skills and abilities. 

• Provide input and feedback to program leadership regarding program policies and procedures.

• Oversee and approve all timesheets and Paid Time Off according to organizational policies and procedures.

Supervisory Oversight

• In collaboration with program leadership, hire and train staff in a manner that encourages and maintains diversity and cultural responsiveness.

• Participate in staff meetings and training with program to discuss safety concerns, crisis management, complex client needs and risks and critical incidents.

• Ensure completion of personnel and team documentation as required by assigned programs. 

• In collaboration with the management team ensure work plans and priorities for staff members are addressed.

• Provide consistent supervision and support for direct reports.

• Promote and ensure completion of annual training requirements.

• Demonstrate commitment to continuing professional development.

Leadership

• Take the initiative in thought leadership, innovation, and creativity.

• Create, model, and maintain a work culture that supports and values inclusion, equity, and diversity.

• Attend and participate in all meetings as assigned, including but not limited to staff and team meetings, consultations with staff, individual and group supervision.

• Develop and maintain strong relationships with internal and external customers to promote quality and efficiency in Cascadia operations.

• Perform other duties as assigned.

Qualifications

Education:

• The incumbent must possess a Bachelor’s degree in a behavioral science field from an accredited college or university or three years of full time professional experience working with adults with severe and persistent mental illness. This position must demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA), as outlined in OAR 309-016-0005. Certification must be kept current and compliant with the OAR’s.

Experience:

• A minimum of three years of clinical experience providing inpatient or outpatient services is preferred.

• Experience providing supervision is a plus.

Specialized Knowledge, Skills and Abilities:

• Knowledge of Motivational Interviewing

• Understanding of Trauma Informed Care and Illness Management and Recovery principles

• Skills necessary for strengths-based services provision

• Operate computer hardware and software at a level needed to effectively perform job functions

• Enter and retrieve data

• Prepare reports

Other:

• Possess a valid driver’s license, minimum of one year driving history, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.

• CPR Certification (training provided post-hire).

Working Conditions

Environmental: Work is performed inone or more of the following:clinical office, acute care settings and communitysettingincluding client residences,correctional facilities, shelters, hospitals, publicplacesand other social service sites. Meal periods and breaks are subject to interruption. Much ofthe work is performed during regular business hours with the potential of extending intoafterhoursonly for crisis response. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards,noise,and contaminants.

Mental: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employeemoraleor clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. In addition, this position requires exercising sound judgment. Decision-making may occur in a moderate to high stress situation where a client may be experiencing a crisis 

Physical Demands: This position requires the ability to drive, frequent walking,utilizationof publictransportationand the ability toassistthe team in providing safety to all clients and staff in potentially volatile situations.

Cascadia is an Equal Opportunity Employer. If you need assistance or accommodation due to a disability, contact us at 503-963-7654.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!

• Medical and Dental Coverage (begins 1st of the month following hire date)

• VSP Vision Discount Plan

• 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)

• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)

• Short-Term Disability, Long-Term Disability, and Life Insurance

• Paid Bereavement and Jury Duty Leave

• Length of Service Award

• Voluntary Life Insurance

• Supplemental Insurance

• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)

• Bike to Work Reimbursement

• Discounted Fitness Memberships

• Trauma Support Team

Starting Rate Range in USD ($)

$65,731.24 - $70,436.33