Job Description
APlus Education and Consulting Solutions
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business
The Program Strategy & Operations Manager position is a Full time, Regular position.
MAIN RESPONSIBILITIES
- Support the strategic planning and operational execution of educational programs and initiatives.
- Translate program goals into operational plans, timelines, and implementation frameworks.
- Coordinate program activities across multiple schools, regions, and stakeholders.
- Manage complex project schedules, resources, and service delivery logistics.
- Coordinate facilitators, consultants, and program staff to ensure efficient implementation.
- Oversee service calendar planning across multiple initiatives and programs.
- Identify operational challenges and implement solutions to improve efficiency.
- Manage program operations using Smartsheet or similar project management platforms
- Maintain dashboards and tracking systems for program implementation, service delivery, and reporting.
- Optimize internal workflows related to:
- Program scheduling
- Resource allocation
- Documentation tracking
- Compliance monitoring
- Service verification
- Support initiatives involving the Puerto Rico Department of Education (DEPR)
- Ensure alignment with contractual requirements, reporting guidelines, and implementation standards.
- Coordinate communication with school leadership, program coordinators, and institutional stakeholders.
- Monitor service delivery across schools to ensure program fidelity.
- Track key performance indicators (KPIs) and program deliverables.
- Prepare operational reports and dashboards for leadership.
- Support financial and operational tracking related to program execution.
- Maintain documentation and compliance records for program activities.
- Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices.
- May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document.
QUALIFICATIONS
- Bachelor’s degree in education , Business Administration, Public Administration, or a related field
- 5+ years of experience in program management, project management, or operations management.
- Experience working with or collaborating with the Puerto Rico Department of Education ecosystem
- Strong organizational and analytical skills.
- Fully bilingual (English and Spanish).
- Strong proficiency with technology and digital systems.
PREFERRED QUALIFICATIONS
- Experience using Smartsheet, or similar workflow management platforms
- Experience coordinating multi-site educational programs or government-funded initiatives
- Familiarity with government contracts, compliance requirements, and reporting structures
- Project management certifications (PMP, Agile, or equivalent) are a plus.
KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrates strong strategic thinking, with the ability to evaluate operational needs and contribute to the long-term direction and effectiveness of the organization.
- Possesses the ability to align operational processes with organizational goals, ensuring that day-to-day activities support broader strategic objectives.
- Exhibits a commitment to operational excellence, continuously seeking opportunities to improve processes, systems, and overall efficiency.
- Shows strong capability to manage complex systems and workflows, ensuring that operational processes are structured, efficient, and scalable.
- Demonstrates solid project management skills, with the ability to oversee multiple initiatives simultaneously while ensuring deadlines, quality standards, and expected outcomes are achieved.
- Maintains a high level of technology fluency, leveraging digital tools, platforms, and systems to enhance operational efficiency and streamline workflows.
- Effectively manages relationships with multiple stakeholders, communicating clearly and collaborating with educators, administrators, consultants, and leadership teams to ensure alignment and successful execution of initiatives.
- Highly organized and detail-oriented, capable of structuring processes and maintaining clear oversight of tasks, timelines, and deliverables.
- Adopts a systems-oriented mindset, understanding how different operational components interact and ensuring processes function cohesively.
- Demonstrates a proactive and solution-driven approach, identifying challenges early and developing practical solutions to support operational continuity.
- Comfortable managing multiple projects simultaneously, prioritizing effectively while maintaining high standards of execution.
- Displays a genuine passion for improving educational outcomes through operational excellence, ensuring that systems and processes ultimately support the success of learners and educational programs.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The noise level in the work environment is usually moderate.
- Will operate a computer, copier, and other modern office equipment. The employee generally works indoors in an office.
- Ability to work in a fast-paced environment with flexible hours based on project demands and client needs.
- Occasional offsite visits may be required, as requested by the organization.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to sit for extended periods while working on a computer and managing various projects.
- Regular use of hands and fingers for typing, digital navigation, and handling office equipment.
- Occasional lifting and carrying of office materials or equipment, typically up to 50 pounds.
- Strong visual and auditory skills are essential for reviewing digital content, coordinating production elements, and participating in meetings and presentations.
If you thrive in an environment that fosters growth and collaboration with motivated, enthusiastic high achievers, you'll find a fulfilling career with us!
Grupo Ferré Rangel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or veteran status. We encourage applications from individuals of all backgrounds.
APlus Education and Consulting Solutions
¡Nada mejor que trabajar en un lugar donde todos realmente CREEN en su propósito!
Nuestra misión es aportar pasión y atención al cliente en cada paso del camino.
La posición Program Strategy & Operations Manager es Full time y Regular.
MAIN RESPONSIBILITIES
- Support the strategic planning and operational execution of educational programs and initiatives.
- Translate program goals into operational plans, timelines, and implementation frameworks.
- Coordinate program activities across multiple schools, regions, and stakeholders.
- Manage complex project schedules, resources, and service delivery logistics.
- Coordinate facilitators, consultants, and program staff to ensure efficient implementation.
- Oversee service calendar planning across multiple initiatives and programs.
- Identify operational challenges and implement solutions to improve efficiency.
- Manage program operations using Smartsheet or similar project management platforms
- Maintain dashboards and tracking systems for program implementation, service delivery, and reporting.
- Optimize internal workflows related to:
- Program scheduling
- Resource allocation
- Documentation tracking
- Compliance monitoring
- Service verification
- Support initiatives involving the Puerto Rico Department of Education (DEPR)
- Ensure alignment with contractual requirements, reporting guidelines, and implementation standards.
- Coordinate communication with school leadership, program coordinators, and institutional stakeholders.
- Monitor service delivery across schools to ensure program fidelity.
- Track key performance indicators (KPIs) and program deliverables.
- Prepare operational reports and dashboards for leadership.
- Support financial and operational tracking related to program execution.
- Maintain documentation and compliance records for program activities.
- Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices.
- May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document.
QUALIFICATIONS
- Bachelor’s degree in education , Business Administration, Public Administration, or a related field
- 5+ years of experience in program management, project management, or operations management.
- Experience working with or collaborating with the Puerto Rico Department of Education ecosystem
- Strong organizational and analytical skills.
- Fully bilingual (English and Spanish).
- Strong proficiency with technology and digital systems.
PREFERRED QUALIFICATIONS
- Experience using Smartsheet, or similar workflow management platforms
- Experience coordinating multi-site educational programs or government-funded initiatives
- Familiarity with government contracts, compliance requirements, and reporting structures
- Project management certifications (PMP, Agile, or equivalent) are a plus.
KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrates strong strategic thinking, with the ability to evaluate operational needs and contribute to the long-term direction and effectiveness of the organization.
- Possesses the ability to align operational processes with organizational goals, ensuring that day-to-day activities support broader strategic objectives.
- Exhibits a commitment to operational excellence, continuously seeking opportunities to improve processes, systems, and overall efficiency.
- Shows strong capability to manage complex systems and workflows, ensuring that operational processes are structured, efficient, and scalable.
- Demonstrates solid project management skills, with the ability to oversee multiple initiatives simultaneously while ensuring deadlines, quality standards, and expected outcomes are achieved.
- Maintains a high level of technology fluency, leveraging digital tools, platforms, and systems to enhance operational efficiency and streamline workflows.
- Effectively manages relationships with multiple stakeholders, communicating clearly and collaborating with educators, administrators, consultants, and leadership teams to ensure alignment and successful execution of initiatives.
- Highly organized and detail-oriented, capable of structuring processes and maintaining clear oversight of tasks, timelines, and deliverables.
- Adopts a systems-oriented mindset, understanding how different operational components interact and ensuring processes function cohesively.
- Demonstrates a proactive and solution-driven approach, identifying challenges early and developing practical solutions to support operational continuity.
- Comfortable managing multiple projects simultaneously, prioritizing effectively while maintaining high standards of execution.
- Displays a genuine passion for improving educational outcomes through operational excellence, ensuring that systems and processes ultimately support the success of learners and educational programs.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The noise level in the work environment is usually moderate.
- Will operate a computer, copier, and other modern office equipment. The employee generally works indoors in an office.
- Ability to work in a fast-paced environment with flexible hours based on project demands and client needs.
- Occasional offsite visits may be required, as requested by the organization.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to sit for extended periods while working on a computer and managing various projects.
- Regular use of hands and fingers for typing, digital navigation, and handling office equipment.
- Occasional lifting and carrying of office materials or equipment, typically up to 50 pounds.
- Strong visual and auditory skills are essential for reviewing digital content, coordinating production elements, and participating in meetings and presentations.
Si disfrutas de un ambiente que promueve el crecimiento y la colaboración con personas motivadas, entusiastas y comprometidas con el éxito, ¡tenemos la carrera ideal para ti!
Grupo Ferré Rangel de ser un Patrono con Igualdad de Oportunidades de Empleo. No discriminamos por raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, discapacidad, información genética u otro estado o característica protegida por las leyes federales, estatales o locales. Todos los solicitantes calificados serán considerados para empleo sin importar estas características. Animamos a personas de todos los orígenes y experiencias a postularse. Si necesitas asistencia o acomodos razonables debido a una discapacidad, por favor contáctanos en talento@gfrpr.com.
