Details

The standard work schedule is five days a week. As the Guest and Member Experience Team is critical to enabling NHMU to serve guests seven days a week, the schedule includes at least one Saturday or Sunday weekly plus alternating Wednesday evenings. Occasional holidays and other evenings based on NHMU operations and Museum special events are also anticipated.

The Natural History Museum of Utah is inviting applications for the Shift Coordinator position on the Guest and Member Experience Team ( GMET). The Shift Coordinator supports the day-to-day operations of the Museum’s Guest and Member Experience team. Using leadership skills and modeling exceptional guest service, the Shift Coordinator will help to train, schedule, and mentor the team’s part-time GMET Associates. They will play a key role in ensuring NHMU meets targets for onsite membership sales and exceptional customer service. They will also collaborate closely with other members of the department, and NHMU, to advance department and museum goals. The individual will also be cross trained as a GMET Sales Coordinator to help cover areas as needed. NHMU places a strong emphasis on providing an exceptional experience to every guest who visits the museum or participates in any of our programs. We believe that everyone at NHMU, at every level and in all departments, is a critical part of providing this level of experience. Therefore, all staff members receive ongoing training and are expected to consistently contribute to creating exceptional and memorable experiences for our guests, partners, and the community.

The Guest and Member Experience Team Shift Coordinator will be responsible for:
• Leading and managing the daily operations of GMET’s involvement in daily NHMU happenings.
• Helping to ensure NHMU meets targets for onsite membership sales and exceptional customer service.
• Using problem solving and de-escalation strategies to resolve guest and Member complaints.
• Supporting Members and guests via email and by phone.
• Monitoring team performance, offering coaching and feedback as needed to ensure team members meet or exceed job expectations.
• Supporting the GMET Sales Coordinator by keeping accurate counts of cash safe and cashier drawers.
• Ensuring a clean and safe work environment and following NHMU procedures for guest/team member incidents.
• Keeping up to date inventory for all GMET operational supplies.
• Performing admin duties as needed such as updating training materials and keeping track of staff attendance, etc.
• Filling in as GMET Sales Coordinator as needed by supporting membership sales, conducting ticket and audio guide transactions, and providing details of upcoming programs to guests and members.
• Assisting with department special programs and events including Member previews, exhibition openings, the annual Gala and more.
• Supporting general operational needs and performing other duties as assigned by management

EQUIVALENCY STATEMENT 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Program Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Prior experience supervising part time staff in customer service roles is preferred, as is a commitment to excellence, a sense of urgency, and a willingness to work hard to advance the mission of the Natural History Museum of Utah.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page

Online reports may be submitted at https://oeo.utah.edu


https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.