Job Description

Requisition No: 879313

Agency: Department of Education

Working Title: PROGRAM SPECIALIST SUPV II-DOE - SES - 48001561

Pay Plan: SES

Position Number: 48001561

Salary: $50,584.67 - $53,113.90

Posting Closing Date: 09/14/2026

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Florida Department of Education

Division of Public Schools

Bureau of Educator Certification

Location: Tallahassee, Florida

Position Title: Program Specialist Supervisor II (SES)

Salary Range: $50,584.67 - $53,113.90

OFFICE CONTACT:

Office Manager: 850-245-0538

JOB DESCRIPTION:

This position serves as one of the supervisors in the Communications Unit in the Bureau’s Customer Call Center in the Bureau of Educator Certification, Division of Public School. Duties are advanced level and performed under the limited supervision of the Senior Education Program Director. The Communications unit is responsible for providing certification information, clarification, and advisement to teachers, school districts and the public. The Office Visitor Unit is responsible for mailing the Bureau’s correspondence, greeting Bureau office visitors and answering the multi-line console phone and appropriately directing calls.

DUTIES & RESPONSIBILITIES:

(Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions:

• Ensures the unit has available staff members appropriately assigned to cover vital services with the Communications Unit, including telephone calls, emails, office visitors, district requests, and routing supervisory review and callbacks.
• Establishes and implements an audit/monitoring system of the services provided by the members of the unit in the Customer Call Center to ensure that information is provided in a logical, concise, and professional manner and that the information is accurate.
• Conducts and utilizes monthly audits of work to assess necessity for additional training and areas of need.
• Serves as the Bureau point-of-contact for cross training and historical leverage.
• Maintains current certification resources for advertisement, reference, and training.
• Serves as resource for technical advertisement.
• Research complex certification issues.
• Performs other duties as requested and assists the Unit Director as necessary.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Florida State Board of Education Rules and procedures governing issuance of Educator’s Certificates and renewal of certificates.
• Knowledge of the application process.
• Ability to communicate clearly and effectively both verbally and in writing.
• Ability to be productive under tight timeframes, balance multiple and competing priorities and maintain goal.
• Ability to work and perform under stressful conditions.
• Ability to demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.
• Ability to work independently and perform tasks and responsibilities with limited guidance and direction.
• Ability to gather, analyze and organize information into logical format for presentation in reports, documents, and other written materials.
• Ability to establish and maintain positive and effective working relationships across all levels of management.
• Ability to use and analyze information from the management information system.
• Ability to develop PowerPoint Presentations and communicate clearly, both in writing and verbally.
• Proficient in using Microsoft Office software, such as Access, Excel, PowerPoint, Word
• Ability to organize data into a logical format for presentation in reports, documents, and other written materials.
• Ability to train and present material in a clear concise manner to large audiences.

MINIMUM QUALIFICATIONS:

Required Licensure/Registration/Certification/Experience or Education:

• Experience with Microsoft Office

PREFERRED QUALIFICATIONS:

Preferences will be given to:

• Experience with supervisory responsibilities/duties

BUREAU OF EDUCATOR CERTIFICATION MISSION STATEMENT:

The purpose of Florida Educator Certification is to support the academic achievement of our students by assuring that our educators are professionally qualified for highly effective instruction. Florida educators must be certified to teach in our public schools and in many of our private schools. Educators include classroom teachers, school administrators, and other support professionals, such as guidance counselors and media specialists. The Bureau of Educator Certification (BEC) is committed to providing timely, accurate, and efficient services to all constituents. For more information, please visit the webpage below.

FDOE: Educator Certification Webpage

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

• State Group Insurance coverage options+

(health, life, dental, vision, and other supplemental option)

• Retirement plan options, including employer contributions (www.myfrs.com)
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program (Eligibility required)
• Flexible Spending Accounts
• Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment

*Maternity and Parental Leave Benefits

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

• We care about the success of our employees.
• We care about the success of our clients.
• We are always improving our technology, our tools, our customer’s experiences and ourselves.
• A rewarding experience for reliable, compassionate and professional employees.

LEAVE INFORMATION:

• Sick Leave - Employees in Senior Management Service and Selected Exempt Service positions shall be credited with 104 hours of sick leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of initial appointment.

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement.

SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.

For more information, please visit the Selective Service website.

APPLICATION INFORMATION & HIRING REQUIREMENTS

Application Information:

• Your Candidate Profile (application) must be complete in its entirety.
• Work History (in easy to review chronological order) Consists of:
• Any position held by a State of Florida Agency
• Any position held by a Florida University
• All periods of employment from high school graduation
• All periods of current or prior unemployment
• Gaps 3 months or more must be accounted for*
• Any Education
• Any Volunteer Experience
• Your resume and application must match
• *Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.
• Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

Hiring Information and Requirements:

• The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system.
• If claiming Veteran’s Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only.
• If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only.

If you are missing any of the items above, your packet may be held up at the final review step.

NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.