Global Support Organization (GSO) is the critical business team which partners with Community Operations to deliver Customer Satisfaction across our Delivery, Mobility and Platform Integrity verticals. Our goal is to fuel growth and client acquisition by optimizing BPO structures, scaling processes, and fostering strong vendor relationships across multiple markets and languages.
We constantly innovate by building new products, simplify processes, automate, reduce defects and thereby reduce the cost of our support. As a Mobility Vendor Management Specialist, you are an exceptional professional who can set a tactical vision and coordinate cross-functional groups in order to deliver on GSO and CommOps goals and priorities. You are able to work within highly-matrixed organizations and drive project management, execution and impact.
In this role, you will be responsible and accountable for building and managing BPO partnerships, ensuring that all vendors deliver on key performance metrics, including efficiency targets, quality, and productivity. You will also contribute to global initiatives, implementing best-in-class performance management models and developing the BPO structure to meet the diverse demands of each market within your scope.
You will collaborate closely with regional, central, and global teams to ensure a unified approach to delivery, execution, and performance across Mobility.
We’re looking for someone passionate about customer service processes, who can use expertise in the implementation of performance management routines and deployment of tactical projects, to have a state-of-art operation in our BPO sites.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
