Job Description

Responsibilities

• Support admissions and entrance into TEF Career Pathways Training (CPT) program
  
• Contact participants via telephone, in-person, including one-on-one support in Career Pathways Training program, Training Employment Fund (TEF) sites, online, at health care facilities and at other academic events as needed
  
• Manage aspects of intake and admissions into the Career Pathways Training program, including but not limited to the following: facilitating the application for entry into CPT program; assist with the coordination of all aspects of program intake, registration, and orientation including first level case management and orientation/workshop logistics
  
• Facilitate and provide support for virtual sessions
  
• Problem solves participant issues and challenges, and case manage situations with special reference to the CPT program
  
• Refer members to appropriate programs and preparatory areas in TEF
  
• Enter, collect, and review participant data. Analyze general reports
  
• Generate reports for Trustees and other stakeholders as needed, ensure participant eligibility and adherence to academic standards
  
• Perform additional duties and projects as assigned by management
  
  Qualifications
  

• Bachelor’s degree in education, counseling, human/social service, healthcare or related fields required

• Minimum two (2) years' experience working in adult education, training or workforce development required

• Intermediate skill level in Microsoft Word, Excel and PowerPoint preferred

• Working knowledge in healthcare education programs, adult education, and/or labor management training fund’s operation preferred

• Ability to maintain strong relationships with staff and all stakeholders

• Understanding of training or workforce development principles, best practices in case management, coaching and educational/career pathways

• Ability to maintain confidential information and handle sensitive issues

• Excellent verbal and written communication skills

• Excellent presentation, facilitation and customer service skills

• Detail orientated and ability to handle multiple projects in a fast-paced environment with tight deadlines, while working under pressure

• Ability to work flexible hours including evenings and weekends required