Grand Circle Corporation
Grand Circle Corporation is the largest U.S. direct marketer of international travel for North Americans aged 50-plus and has served 1 million travelers since 1958. Our business goal is to be the world leader in international travel, adventure and discovery.
Grand Circle Corporation is currently seeking candidates for the following position:
PROGRAM SERVICES COORDINATOR
The successful candidate will be responsible for handling relations with tour guides, resolving quality issues, preparing guides for their work with the tour groups before, during, and after tours in pursuit of our company’s excellence goals.
· Preparing all materials necessary for Tour Guides prior to the tour
· Resolve quality issues related to trip leaders and their ability to execute the itinerary and features included in the trip program(s)
· Prescreening for hiring Tour Guides
· Handling relations with Tour Guides (assigning/changing tour schedules)
· Managing administrative tasks such as: signing and filing all agreements and timesheets, preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end-of-trip documents
· Data entry and database management to ensure accuracy of company systems
· Coordinating logistics for Tour Guide hiring, training trips, and business meetings
· Interact with travelers on-site as necessary
· Offer emergency support for tour guide
· Reimbursement of public transport with yearly max cap
· Incentive Bonus based on targeted results
· Merit increase based on performance
· Personal and Professional Growth – Available on request
· Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
· Associate Deals – WORLDWIDE GC Tour packages available to associates at discounted prices
· Referral Bonus
· Full training program on-site
· Unique Corporate Culture (Team building, Community Work, Corporate Events)
· Working as part of an international team (exposure to colleagues in worldwide offices).
· Great opportunity to learn about all aspects of the travel business and build your career
*All benefits are applicable at company discretion
· 2+ years’ experience in the Travel & Tourism business especially leading tours preferred
· Fluent English written and spoken (Company official language is English)
· Native to Professional written and spoken Japanese ability
· Proficient with Microsoft Office package (especially Excel)
· Strong People Skills & Customer Care Oriented
· Self-starter who is able meet deadlines and prioritize
· Demonstrated success in making tough decisions and taking risks
· Ability to travel as necessary to support guides and/or travelers
· Passion for travel
Please submit your application in English.
We will contact only those candidates who fulfill requirements above.
By applying to this ad, you will give the Grand Circle your consent for processing your data in the recruitment process. The data collected in the process of recruitment is in accordance with GDPR policies. Personal data of the Grand Circle and without your express consent cannot be used for any other purposes. If you have any queries or complaints, please contact us at the email address gdprinfo@oattravel.com
We’re in the business of changing lives—starting with yours. If you want your workdays to be exciting, challenging, and rewarding, consider a career at Grand Circle Corporation (GCC).
GCC is the largest U.S. provider of international vacations for Americans aged 50 and older. We’re a family of three brands: Grand Circle Cruise Line, Overseas Adventure Travel, and Grand Circle Travel. Our small group sizes, unsurpassed value and excellence, and unique itineraries position us as the industry leader in travel and discovery.
GCC works hard to provide a workplace that is stimulating, fulfilling, and meaningful for our associates—an environment where personal passion and professional potential are explored equally. Our associates are curious, compassionate, and hard-working people that strive for excellence. But we also like to have fun along the way. At GCC, we constantly challenge each other to try new things and find innovative ways of doing business. We encourage risk-taking in our associates—and we understand the value of learning from our mistakes.
Global citizenship is central to our success. Through Grand Circle Foundation, we commit our time, energy, and resources to the communities in which we live and explore. There are volunteer opportunities throughout the year; in fact, more than 95% of our associates participate. Whether biking the Pan-Mass challenge to support cancer research or helping a homeless veteran move into a new apartment, our associates help change the world every day. This emphasis on maximizing each person’s potential in body, mind, and heart embodies the true spirit of GCC.
We’ve been providing impactful, intercultural experiences for our travelers for decades. If you want a career that will change lives—both for our travelers and for yourself—view our open positions and submit an application today.
To learn more about our company values and our history, visit www.gct.com/general/about-us.
