Job Description

Job DetailsJob Location: Miami, FL 33142Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: DayJob Category: Nonprofit - Social ServicesSummary:
This position is responsible for recruiting, assessing, placing, and supporting program participants. The position performs administrative and supervisory program work involving establishing program goals and objectives; developing program guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving program goals; monitoring and evaluating program activities; developing and assessing budget requests; and coordinating program activities. Supervises the work of others.
Essential Duties and Responsibilities:
Conduct community outreach and develop outreach plans to inform and engage potential participants and partners about the program.
Coordinates and has direct responsibility for a project or specific set of tasks related to a function, program, department/business unit.
Supervises the work of staff within a program area and provides training and technical assistance in the program area.
Oversees and/or prepares program management and productivity reports and studies.
Oversees and participates in planning, organizing, and coordinating assigned activities and operations within a major program area.
Oversees the preparation of and evaluation of program budget requests.
Oversees the development and implementation of program guidelines, procedures, and policies; and monitors compliance with policies and procedures.
Establishes program goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and oversees program evaluation activities. May prepare and conduct seminars and presentations about assigned program area(s) for citizens, clients, staff, management, or elected officials.
Develop and maintain strong relationships with external partners, community groups, and third-party agencies.
Collect and report data on participant progress and program outcomes, working closely with the Data Coordinator.
Represent and promote the program and the organization proactively in various settings, building a qualified pipeline of partners and participants.
Monitors safety and ensures adherence to regulatory safety requirements.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Ensure all outcome measurements are satisfied per requirements and assist in ensuring all quality standards are met and reviewed quarterly.
Assists with accreditation/certification activities, participates in accreditation/certification reviews, and provides in-service staff training.
Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing, and disciplining employees; addressing complaints and resolving problems; assisting with Leave of Absence coordination when applicable.
Conduct monthly case staffing to ensure ongoing progress is being made on participants’ case plan goals.
Comply with the agency’s policy and procedures, Commission on Accreditation of Rehabilitation Facilities, SourceAmerica, and APD/Medwaiver standards.
Performs other duties as assigned.
QualificationsKnowledge, Skills, and Abilities:
Must have the ability to establish and maintain good working relationships with community partners.
Must be flexible, multi-task oriented, and able to prioritize job duties with minimal supervision, including flexibility in work hours.
Must always exercise discretion and confidentiality.
Must attend required meetings.
Must have good written and computer skills necessary to perform job duties.
Must follow all safety procedures and correct safety issues, if possible.
Must have a valid driver’s license and have access to a reliable vehicle.
Able to operate a computer and MS Office software, including Word and Excel.
Ability to work independently with minimal supervision. Responds appropriately to supervision.
Ability to listen to and understand information and ideas presented through spoken words and sentences, and communicate information and ideas in speaking so others will understand.
Demonstrates responsible behavior, initiative, effort, and commitment toward completing assignments efficiently.  Demonstrate problem-solving skills and pay attention to detail.
Knowledge of local, state, and federal laws related to the program area, as well as public administration and management techniques, statistical analysis processes, budgeting processes, research techniques, training and marketing strategies, and program management processes and techniques.
Skill in identifying measures or indicators of program and staff performance, and the use of a computer and applicable software.
Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate, and interpret administrative policies and procedures; and to supervise the work of others.
Education and Experience:
Bachelor’s degree in Psychology, Social Work, Counseling, Rehabilitation, or related human services field.
Minimum of three years of experience in program management or a supervisory role, preferably in a non-profit or educational setting.
Experience working with youth, particularly those with disabilities or barriers to employment.
Ability to work independently and handle multiple tasks simultaneously under minimal supervision.
Professional demeanor, with a capacity to handle confidential information sensitively and securely.
Performs other duties as assigned.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving: Identifies and resolves problems in a timely manner; develops alternative solutions; and uses reason even when dealing with emotional topics.
Communication and customer services: Ability to read, write, and communicate effectively in English.  Spanish/ French-Creole is a plus, but not required. Use appropriate terminology appropriate to the intended audience.  Edits written work for spelling and grammar.  Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences and get clarification.
Mathematic Skills: Ability to apply concepts such as basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations.  Presents numerical data effectively.
Ethics: Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior.  Works with integrity and maintains confidentiality.
Planning/Organizing: Prioritize and plan work activities, use time efficiently, and develop realistic action plans.
Job Commitment: Accepts responsibility and demonstrates responsible behavior, demonstrates initiative and tenacity; Works with minimal supervision and is dependable.
Professionalism: Follows all corporate policies and procedures, Occupational Safety and Health Policies and Procedures, and responds to management directions.
Maintain a professional demeanor with participants, staff, and other professionals.  Project a positive image of Goodwill. Reacts well under pressure and accepts responsibility for own actions.  Follows through on commitments.
Work Quality: Demonstrates accuracy, completeness, and neatness.  Look for ways to improve and promote quality.  Applies feedback to improve performance.  Monitors own work to ensure quality.
Quantity of work: Produces the amount of work assigned by the manager in an efficient and timely manner.
Attendance/Punctuality: Report to work on time as scheduled and remain on the job throughout regular work hours.  Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to long hours for work when necessary to reach goals; Complete tasks on time or notify supervisor of an alternate plan.
Teamwork:  Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.
Safety and Security: Observe safety and security procedures; Report any safety deficiency to the immediate supervisor.
Uses equipment and materials properly. Knows what “Material Safety Data Sheets” are and where they are kept.
Personal Characteristic: Dress in appropriate business attire. Professionally conducts self, takes initiative, is dependable, accurate, and takes pride in work.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, and crouch.  Carry, push, and pull.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.