Job Description

Hive Group, a HUBZone-certified SDVOSB and multiple award-winning organization, delivers innovative solutions for complex, mission-critical federal programs. We are seeking a Program Project Analyst II (PPA II) to support our TSA Trusted Traveler & Credentialing (TTC) program.

In this role, personnel will provide mid-level business process analysis, operational support, analytical modeling, and process re-engineering across TSA's Trusted Traveler & Credentialing (TTC) programs. Working within divisions such as Program Execution, Program Operations, or Business Capabilities, the PPA II evaluates operational workflows, defines business requirements, identifies root causes/dependencies, and supports the delivery of enhanced business capabilities and process improvements.

This position operates on a hybrid work schedule based out of Annapolis Junction, MD and/or TSA Headquarters in Springfield, VA. Candidates must be available to work on-site at assigned government facilities at least one day per week, with additional on-site days as needed to support in-person collaboration, high-level meetings, and operational needs.

Key Responsibilities

• Business Process Analysis & Optimization: Research, map, and analyze current-state business processes, operational workflows, and system interactions to recommend optimizations and drive continuous improvement.
• Requirements Gathering & Documentation: Document, refine, validate, and manage functional, technical, reporting, and operational requirements for vetting, credentialing, and enrollment systems.
• Workflow & Data Modeling: Perform data management, statistical analysis, trend analysis, and root-cause evaluation to support operational performance tracking and leadership decision-making.
• Standard Operating Procedures (SOPs) & Knowledge Artifacts: Develop, maintain, and update SOPs, process maps, job aids, training materials, knowledge base articles, and user guides.
• Stakeholder & Governance Engagement: Assist with stakeholder intake, requirements prioritization (e.g., Business Requirements Prioritization Process), action item tracking, decision logs, and coordination across technical and operational teams.
• Reporting & Analytical Briefings: Prepare process maps, dashboards, white papers, issue summaries, and weekly status materials for division leadership and program stakeholders.

Qualifications

• Education: Bachelor’s degree in Business, Public Administration, Information Systems, or a related field.
• Experience: Minimum 5 years of relevant experience in business process re-engineering, workflow analysis, systems development support, or program management support.
• Suitability: Must pass and maintain TSA Personnel Security suitability requirements prior to performance kickoff.
• Strong experience in process mapping, workflow assessment, gap analysis, and business process re-engineering (BPR).
• Proficiency in requirements gathering, traceability, and backlog management; familiarity with toolsets such as IBM Engineering Workflow Management (EWM) or similar workflow systems is preferred.
• Excellent written and verbal communication skills for technical editing, documentation, and executive briefing preparation.
• Proficiency with Microsoft Office (Visio, Excel, Word, PowerPoint) and collaboration tools (SharePoint/iShare).

Compensation and Benefits

The estimated compensation range for this position is between $70,000 and $80,200 annually. Actual salary is determined by a variety of factors, including the candidate’s specialized skills, certifications, and years of experience.

Hive Group offers a competitive and comprehensive benefits package, including health insurance (medical, dental, vision), life and disability insurance, retirement contributions, paid leave, federal holidays, professional development opportunities, and lifestyle benefits.

A Commitment to Equal Opportunity

Hive Group is an Equal Employment Opportunity and Affirmative Action employer dedicated to fair and unbiased employment decisions. We do not discriminate based on race, color, sex (including gender and transgender status), age, religion, national origin, disability, marital status, veteran status, domestic partner or civil union status, gender identity, medical condition, genetic information, sexual orientation, or any other status protected by applicable federal, state, and local laws. Our hiring and promotion decisions are based exclusively on an individual's qualifications and suitability for the role.

Protecting Your Information

Stay vigilant against fraudulent job offers and individuals impersonating Hive Group Talent Acquisition Specialists. Hive Group will never request payment details or money during the application process.

Official communications will only come from email addresses ending in @hive-llc.com or @applytojob.com — not from free email services like Gmail or messaging platforms such as WhatsApp. If you receive suspicious messages requesting payment or personal information, please report them immediately to talentacquisition@hive-llc.com