Job Description

Locations: Rothschild, United States

Categories: Customer Service/Support

Req ID: 2152

Program Performance Analyst Description & Duties:

The Program Performance Analyst plays an essential role in monitoring, tracking, and administering reviews on all Foundation Finance dealers. This role is responsible for carefully reviewing extensive confidential internal and external documentation with the mindset of identifying risks which may impact the company.

Pay Range

USD $23.50 - USD $26.00 /Hr.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Document the review of dealer files and supporting documents to identify risks on dealer levels.
• Coordinate and participate in reviewing and analyzing dealers for reactivation.
• Conduct reviews on selected dealer accounts for possible termination, additional or removal of stipulations, or addition of and/or removal from special handling programs.
• Present complex overviews and recommendations of special internal programs for existing dealers to department managers.
• Update internal platforms and reports to effectively communicate with all teams regarding account updates, ensuring all systems are accurately updated per company policy and procedure.
• Assist with reviewing quarterly audits on internal special program dealer accounts as directed.
• Assist with reviewing, analyzing, and recommending to management approval/denial of dealers for removal or addition onto dealer special programming including Pre/Full VAP, P+, and Stage Funding programs.
• Aid in organizing documents, contacting dealers and customers for escalated dispute resolution activities.
• Handle escalated dealer issues, coordinating with all relevant teams to ensure total communication cross departmentally.
• Correspond via email and phone with dealers regarding phone verifications, dealer files, and supporting documents.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

The Ideal Candidate:

Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive "can-do" attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed.

Minimum Qualifications

• Associates degree in business, finance, communication or similar field and 1 year of experience in comparable field OR 3 years of experience in comparable field.
• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

About Foundation Finance

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits:

· Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).

· 401(k) with company match enrollment on day-one.

· Paid, Sick and Volunteer Time Off

· Paid Parental Leave Options

· Employer Paid Life and Disability

· Wellbeing on Demand Program

· Flexible Work Environment with a casual dress code

*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work Disclaimer

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.