Posting number: 27-00991
Department: 655 Iowa Treasurer of State
Job classification: GENERIC CLASS SPEC
Posting type: Open
Categories: Office and Administrative Support
This is a courtesy posting for a non-merit position. Please follow instructions in the “To Apply” section for directions on how to apply for this position.
Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services – Human Resources Enterprise.
Are you looking for an opportunity to serve Iowans and get great personal satisfaction in return? Imagine returning millions of dollars to the rightful owners. The Office has an immediate opening for a full-time, self-motivated and team-oriented professional to join our Great Iowa Treasure Hunt (GITH) team as a claim’s processor. This position is designed to be entry level and starting at the beginning range of the salary scale. The ideal candidate must be willing to learn and be comfortable with new computer systems. The successful candidate will possess a willingness to learn, be adaptable and have good analytical and problem-solving skills. Excellent writing and verbal communication skills are necessary. A successful candidate will work with the public in person, on the phone and via email/mail. Must be self-motivated and team oriented with the ability to perform multiple tasks.
The State Treasurer’s Office acts as the State’s banker for State agencies. As part of that role, Treasury staff provide customer service to other State agencies and the public. The Office also oversees many consumer programs, such as the Great Iowa Treasure Hunt, the College Savings Iowa 529 plan and Iowa’s Achieving a Better Life Experience plan (IAble).
Process claims as directed by a manager.
Research and identify potential fraud.
Provide any additional support requested by your manager.
Assist walk-ins with claims as requested.
Answer and return phone calls, emails and mail requests in a timely fashion.
Help plan, set up and staff GITH outreach events as requested by your manager.
Propose ideas to outreach team to improve reach of programs.
Complete any other duties as assigned from your manager or the Treasurer to support the Treasurer's Office mission and goals.
Provide backup as needed by any area of the office as directed by a manager.
Actively participate in claims team regular meetings. Assist team members with questions/problems and make contributions to team challenges.
Actively participate in your assigned Treasury team. Accept team challenges and contribute to the final recommendation created by the team.
Passion for serving the people of Iowa.
Critical thinking and problem-solving skills.
High level of professionalism in written and verbal communication.
Dedication to creating a culture of respect, integrity, growth, honesty and trust.
High emotional intelligence maturity and soft skills.
Self-motivated, organized and thrive in situations that require adaptability.
What is in it for you?
Opportunities to make a widespread impact throughout State government and on the lives of Iowa citizens.
Supportive, positive work environment.
Talented and passionate work colleagues that will help you learn and grow.
Competitive benefits package: Benefits at a Glance (Download PDF reader) PDF (Download PDF reader).
8:00 a.m. – 4:30 p.m., Monday – Friday, some nights and weekends
This position will require a presence in the Office on a regular basis. There will be a potential option for some remote work once on-boarding and training have been completed, but this is not a fulltime remote work position.
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov
Four-year bachelor’s degree preferred.
If you’re looking for a work life of accomplishment, reward, and opportunity, you’ll discover Iowa State Government is just the place where there’s a rich and diverse population; where community, culture and differences matter; where exceptional work ethic, values and peace of mind all come together! The more you know about the State of Iowa, the more you’ll know it’s the right fit for you!
There are 16 agencies in state government providing services to Iowans requiring specialized talent in agriculture, corrections, economic development, education, human services, natural resources, public health, public safety, revenue, transportation, veterans’ services and more. In serving Iowans the state has adopted the guiding principles of business as a way of doing business and has embraced an entrepreneurial management concept in the way products and services are delivered. Entrepreneurial management is a customer-focused, efficient and innovative approach to delivering services in a competitive and diverse marketplace. Join a team that thinks differently – knowing diverse needs require diverse solutions.
Come to work for the State of Iowa!
