The Program Manager, Digital Products role will support a high impact team with broad ownership within Amazon’s World Wide Grocery Stores (WWGS) organization. The Digital Products team leads the customer-facing technology for Whole Foods Market, including the app and web experiences customers use to browse, plan, and shop, and connects that experience to the broader Amazon ecosystem.
This role owns the operational backbone of the team. The Program Manager supports how work comes in, how it gets prioritized, and how a defined slice of it gets built, running the team’s intake and backlog, standing up the mechanisms that keep partners aligned, and delivering a focused set of projects end to end. The person in this role partners closely with UX, Analytics, Marketing, E-Commerce, and Engineering teams to keep cross-functional work moving.
Key job responsibilities
- Owns and manages the product backlog, running intake, triage, and grooming so the backlog stays prioritized, current, and clear to partners and engineering. Maintains the single source of truth for what the team is working on and why, and keeps status visible.
- Stands up and runs formal team mechanisms, including a recurring intake and office-hours rhythm where partners bring requests, the team scopes them, and the analyst captures, routes, and tracks them. Gives the organization a clear, low-friction front door into Digital Products.
- Delivers a focused set of smaller projects end to end, starting with quick wins that build momentum. Writes requirements, coordinates with Engineering and UX, tracks progress, and sees each project through to launch.
- Supports the operationalization of strategy sessions with cross-functional teams, creating and maintaining a framework that defines how experimentation ideas are captured, scoped, prioritized, and sequenced into a structured experimentation roadmap.
- Consolidates status, metrics, and updates into reporting that keeps leadership and partners informed on backlog health and project delivery.
- Helps manage ad hoc issues related to project and program execution that may require troubleshooting, resolution, and potentially escalation.
- Partners closely with UX, Analytics, Marketing, E-Commerce, and Engineering teams to keep cross-functional work moving and stakeholders aligned.
- Responds promptly and accurately to internal stakeholders and partners, and earns trust across the organization.
- Bachelor's degree or equivalent
- 2+ years of program or project management experience
- Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
- Experience defining requirements and using data and metrics to draw business insights
- Experience working in an analytical environment with cross-functional teams
- Experience in e-commerce
- Experience building processes, project management, and schedules
- Experience collaborating with UX, Product, and technical partners
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits
USA, TX, AUSTIN - 55,600.00 - 97,400.00 USD annually
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