Who is Comprehensive Healthcare?

The Program Manager for our Walk-In Clinic provides supervision and administrative oversight of assigned staff. Oversees the operations of the clinic and services provided in the community, ensuring excellence in client care and satisfaction. Conducts clinical supervision consistent with scope of practice allowed by license, in collaboration with Chief Medical Officer or Medical Director over the program.

Program Manager duties may include:

Case Management:

• Provides a combination of direct service and service coordination, with internal and external resources, to assist the client with achieving identified treatment plan goals.
• Demonstrates a comprehensive knowledge of community services and resources (including peer, natural, and community supports) and actively encourages individuals to access them.
• Advocates for the client when appropriate to attain services and benefits to further recovery goals.

Children, Youth and Young Adult Services:

• Demonstrates and utilizes knowledge of development in children, youth and young adults.
• Demonstrates and utilizes knowledge and understanding of behavioral health problems in children, youth and young adults.
• Demonstrates and utilizes knowledge of and ability to work with issues of confidentiality, consent and capacity.
• Demonstrates the ability to collaborate and coordinate with family, parents, caregivers and community and natural supports.
• Communicates effectively with children and youth of differing ages and developmental levels

Clinical Supervision:

• Conducts and documents on-going clinical supervision consistent with Comprehensive Healthcare’s policies and procedures, and consistent with the requirements for the supervised employee’s professional credentials.
• Assesses clinical skills, gives constructive feedback, and provides (or arranges for) training and coaching to promote the development of technical skills, therapeutic approaches, and strength-based interventions appropriate for the client population served.
• Creates a continuing education plan and designs and tracks learning objectives to support new skill development consistent with job requirements.

Employment Practices:

• Effectively and legally interviews applicants and makes appropriate staff selections.
• Follows policies and procedures for corrective action relating to staff performance.
• Provides sound supervision to all direct reports which include appropriate and frequent performance feedback.
• Supports employees in skill development and goal attainment.
• Completes performance evaluations in a timely and thorough manner.
• Appropriately utilizes the Human Resources Department as needed and required.

Geriatric Services:

• Demonstrates and utilizes knowledge of normal aging process and age-related changes.
• Demonstrates an understanding of neurocognitive disorders and their impacts on functioning.
• Demonstrates awareness of how medical issues can affect mental status.

Service Notes:

• Completes all required service notes according to Comprehensive Healthcare’s guidelines, policies and procedures regarding format, content, and timeliness.
• Language used in service notes is respectful, clear, descriptive, concise and client centered.
• Service notes accurately depict treatment modalities and interventions provided within the clinician’s scope of practice and according to treatment plan.
• Service notes accurately reflect and depict client status and progress consistent with assessment and reassessment data, problem statements and treatment plan goals and objectives

Supervisor:

• Provides direction, supervision, coaching, training and regular performance feedback to build employee skills and support progress toward goals.
• Effectively and legally interviews applicants and makes appropriate staff selections.
• Creates training and development plans to support new employees to be successful.
• Completes performance evaluations in a timely and thorough manner.
• Assists with the development of the team budget and monitors budget throughout the year.
• Monitors program plan adherence to ensure quality service delivery.
• Collaborates with the Human Resources Department on hiring, retention and progressive discipline issues.
• Communicates relevant matters to direct reports timely and effectively.

Walk-In Clinic Operations

• Responsible for the day-to-day operational management of the Walk-In Clinic and services provided to the Camp Hope Program.
• Responsible for overall clinical operations that optimize best practices of the client-centered medical home.
• Responsible for promoting high standards of practice management through utilizations of standardized polices, protocols and guidelines.
• Manages the implementation of all organization initiatives and policies and procedures related to the Walk-In Clinic and services provided at the Camp Hope Program.
• Responsible for the client experience and achieving organizational goals for client satisfaction.
• Responsible for achieving enrollment standards, client quality metrics; client access; and appropriate emergency department utilization as required by managed care organizations.
• Manages all workflows for the Walk-In Clinic and services provided to the Camp Hope Program.
• Exemplifies excellent customer relations with internal and external customers. Addresses all client complaints. Holds staff accountable for conformity to customer service policy and client satisfaction.
• Partners with local healthcare leaders to develop a coordinated delivery system within the organization and communities serviced by the clinic(s).
• Develops and maintains ties and/or networks in the local community for promoting the mission of the organization.
• Recommends the establishment, expansion, modification, or elimination of services, based on an understanding of community need, organizational capability, and financial viability.
• Develops and drives operational improvement and change management initiatives within the clinic(s). Assists the site leadership team in continuous improvement practices.

Quality Metrics and Case Management:

• Provides a combination of direct service and service coordination, with internal and external resources, to assist the client with achieving identified treatment plan goals.
• Demonstrates a comprehensive knowledge of community services and resources (including peer, natural, and community supports) and actively encourages individuals to access them.
• Advocates for the client when appropriate to attain services and benefits to further goals.
• Responsible for the management of health plan quality metrics as set forth by the organization’s goals and strategic plans.
• Ensures operational compliance with The Joint Commission, Meaningful Use, National Committee for Quality Assurance, Uniform Data System and applicable local and state/federal regulations.

Budget Monitoring & Management:

• Manages fiscal responsibility, operational efficiency, resource utilization, staffing patterns and team effectiveness and efficiency.
• Understands the budget for all applicable service line(s) and is responsible for the achievement of the budget.
• Contributes to the creation of the site(s) financial budget and manages variances for all controllable budget line item s.

Qualifications

• Washington State Registered Nurse License or Agency Affiliated Counselor registration

• Bachelor’s degree in business administration, healthcare management, or related field.

• Two years of supervisory experience within a physical healthcare environment.

• Must have the ability to demonstrate a working knowledge of Washington State Basic Health Plans, Community Health Centers and primary healthcare services. Proficient in use of electronic health records or other client information systems.

• Valid drivers license and vehicle liability insurance

What Comprehensive Healthcare Can Offer You
Training and Development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs
• Clinical supervision toward licensure, if applicable

Innovative Program & Services

• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services

Excellent Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Tuition reimbursement program to support employees pursuing additional education
• Employer-funded student loan repayment assistance

Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department gladly offers accommodations and assistance for the application and interview process; please contact us to make arrangements.