Job Description

Program Manager - Services Delivery TransformationThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

We are looking for a Strategic Program Leader with deep services and program expertise, strong enterprise understanding, and technical awareness—able to independently lead complex programs, bring external insight, and drive both transformation and execution.

The Program Manager - Services Delivery Transformation leads complex, cross-functional services delivery transformation programs of significant scope and impact.

This role requires a strong understanding of Services Delivery, Business Units (BUs), and the broader enterprise landscape, combined with technical awareness, process expertise, and a strategic mindset.

Operates independently across multiple programs, leads matrix teams, and steps into detailed project management where required to drive execution. Brings an outside-in perspective and drives innovative, practical solutions

Key Responsibilities

• Lead end-to-end transformation programs
• Manage program portfolio delivery (scope, timeline, budget, risks, outcomes)
• Act as a hands-on project manager and leads global matrix teams as needed
• Represent Services Delivery in strategic initiatives and governance forums
• Align stakeholders on priorities, requirements, and success metrics
• Translate strategy into execution plans, KPIs, and change initiatives
• Identify and resolve operational gaps, dependencies, and root causes
• Drive governance, risk management, and benefits realisation
• Track and communicate program health and impact to senior leadership
• Drive adoption of automation, technology, and continuous improvement
• Mentor team members and support capability building
• Apply a strategic, outside-in mindset:
  • Challenge existing ways of working
  • Bring in external benchmarks and best practices
  • Introduce innovative and scalable solutions

Experience & Qualifications

• First level university degree
• Typically 10 in program/project management or services delivery
• PMP or equivalent preferred
• Strong experience across Operational, Managed, and Professional Services
• Proven delivery of large, cross-functional transformation programs
• Experience managing global, matrix teams and senior stakeholders
• Strong process experience (advantage)

Knowledge & Skills

• Excellent understanding of end-to-end services delivery
• Strong technical awareness (automation, tooling, digital transformation)
• Expertise in program governance, risk management, and change management (MOC)
• Experience with Lean / Six Sigma / Kaizen
• Strong business acumen and ability to connect strategy to execution
• Excellent stakeholder management and influencing skills
• Data-driven mindset with focus on KPIs and measurable outcomes
• Process-focused mindset with ability to simplify, standardise, and scale operations
• Critical thinker with ability to bring external insights and new thinking
• Comfortable in complex, ambiguous environments
• Strong problem-solving and decision-making capability
• Customer-focused and outcome-driven

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Collection Management (Inactive), Deadline Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Tools, Quality Improvement Processes, Relationship Building {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria#operations

Job:

Services

Job Level:

Master

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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