Job Description

The Senior Program Manager will lead software development programs across multiple teams, ensuring alignment between product strategy and engineering execution. This role requires strong program governance, cross-functional coordination, and expertise in Agile methodologies.

Responsibilities

• Software Planning & Execution: Drive end-to-end planning and delivery of software programs, ensuring milestones and timelines are met.
• JIRA Dashboard Management: Create and maintain JIRA dashboards; collaborate with Scrum Leads to ensure visibility and alignment towards quarterly initiatives and key SW releases.
• Roadmap Alignment: Coordinate and facilitate planning between Product Management and Development teams to synchronize product roadmaps and release plans.
• Internal Beta/Dogfooding Coordination: Manage internal testing programs, including equipment sourcing and logistics tied to ensuring the testing environment meets customer use cases.
• Consultant & Contractor Management: Oversee SOW development, PO creation, and vendor management.
• Quarterly Planning: Support software quarterly SW planning activities to ensure organizational alignment.
• Product Lifecycle Management: Ensure proper setup of software license structures and compliance throughout the lifecycle.
• Go-to-Market Coordination: Partner with Product Marketing and Sales to align release timelines with GTM strategies and sales expectations.
• Leadership Updates & Presentations: Proactively coordinate, develop, and deliver concise, actionable status updates and presentations for leadership, ensuring stakeholders receive timely, relevant insights that drive informed decision-making and maintain alignment on program objectives.
• Stakeholder Engagement: Communicate the big picture to internal SW development team and connect program objectives to organizational goals.
• Budget Planning & Execution: Lead the planning, management, and execution of program budgets, ensuring financial alignment with project goals and organizational priorities.
• Equipment Sourcing & Coordination: Oversee the sourcing and coordination of equipment required for internal testing programs, ensuring all logistics are managed to support a robust testing environment.
• Problem-Solving for Software Quality: Apply a proactive mindset to address software quality testing challenges.
• Certification Compliance Coordination: Oversee and coordinate certification and compliance processes for UC platforms, ensuring all product and system requirements are met for successful certification and market access.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 8+ years of program/project management experience in software development.
• Strong knowledge of Agile/Scrum methodologies.
• Proficiency in JIRA, Confluence, and related tools.
• Excellent communication and stakeholder management skills.
• Experience with SaaS companies and products.

Preferred Qualifications:

• PMP or PgMP certification.
• Experience managing large-scale software programs.
• Familiarity with product lifecycle and licensing models.