About the Role:
The Product & TechnologyGroup(PTG)atBlackbaud is seekinganexperiencedScaled Agile Framework (SAFe)ScrumMaster withinits Portfolio Management Office (PMO). Thisrole willchampion the effective use of the Scaled Agile Framework (SAFe)within engineering and development teamsas theysupportthecontinuous delivery of large-scale, cloud-basedsoftware solutionswithin a larger Agile Release Train (ART)Therole will focus on strengthening our agile project management discipline, while striving towards operational excellence and effective process management and adherence.
The desired candidateis well-versed and experienced with multiple delivery frameworks(SAFe, waterfall, etc.), with a focus on lean-agile delivery. Theyexhibit strongbusiness acumenand operational excellence;have exemplary communication and collaboration skills; and reliablydrive and support predictable and high-quality delivery acrossgeographically distributed,cross-functional teamsas theyrealizethe product visionandprovide value to the customer This personis a problem-solver at heartand will use theirexpertise in agile methodologies and practicesto tackle teams’ toughest challenges.They willhaveapassion forcoachingempowered, high-performingagileteams; driving a culture of continuous improvement; and delivering secure, valuable, and high-quality solutionsthat delight ourcustomers.
You will get to work in an exciting, supportive,and engaging agile environment where you will be encouraged to expand your skills, test your creative boundaries, share new ideas, and, most importantly, have fun!
WhatYou’ll Do– ScrumMaster
Oversee overall delivery for2-3 agile developmentteams includingplanning, execution, dependency management, risk management, release management, and stakeholder management.
Facilitateagile ceremonies including daily stand-ups, iteration/sprint planning,iteration/sprint reviews, system demos,and iteration/sprint retrospectives.
Assistagile teams in identifying and managing/remediatingrisks, dependencies, and impediments.
Guide teams in the adoption, implementation, and maturation of SAFepractices, while supporting the overall SAFe transformation.
Supportthe Release Training Engineer (RTE) withplanning, coordination, and facilitation ofthe major events and ceremonies within SAFe, includingquarterlyPI Planning, System Demos,andInspect & Adapt Workshops.
Partner withyourteams’Product Ownersto ensurebacklogpriorities areadjudicated andthatconflicts are resolved prior to and throughout PI executionsoyour teamscan limitWork in Progress (WIP), drive quality, deliver ontheircommitments, and realize business value.
Manage and optimize the flow of value using tools like Miro, Azure DevOps (ADO),Dependency Charts,and Team Kanban
Resolve and escalateteam-levelimpediments,manageteam-level risks, and drive relentless improvement.
Foster asafe,collaborativeenvironment whereyourteams can deliver on commitments while feeling empowered to surface issues openly and honestly.
Ensure clear communication and alignment betweenagileteams,otherScrum Masters,productowners,engineers,UX, strategic content,Customer Success,and otherdependent teams(may include waterfall delivery teams and agile teams who do not live on the ART).
Gather data from multiple sources,synthesize metrics, generatekeyinsights, communicateteam-level data within the train and across the business.
Support the Release Train Engineer (RTE) and otherART leaderswith forecasting, resource allocation, and monitoring ofspend
WhatYou’ll Bring:
CertifiedSAFeScrum Master(SSM), Safe AdvanceScrum Master(SASM),SAFe Agilist(SA), orSAFe Practitioner(SP)preferred.
5 years of related experience with aBachelor’sdegree; or 3 years and aMaster’sdegree; or a PhD without experience; or equivalent work experience required.
2+ years acting in aScrum Masterrole while managingcloud-based softwaredevelopment, software programs, orother technical delivery.
Adept at organizing and leadingoutcomes-focusedplanning and problem-solving sessionswithin the context of an agile team
Ability to help teams delivercodethatissecure, highquality and highly operable at scale as part of aDevSecOpsculture.
Strongtechnical aptitude to driveaccountability andquality outcomes, whilefostering collaboration across product and engineeringfunctions
Experience leveraging, synthesizing, and clearly articulatingagile metricstogleaninsights onagile teamstatus and maturation
Experience working in anagileorganizationespeciallyScaled Agile Framework (SAFe), or other scalingmodel
Experience usingagile best practices(i.e., burndown charts,engagingretrospective formats, defect management,well-written User and Enable Stories, ATDD, TDD, BDD, CI/CD, automated testing, etc.).
Experience with Agile collaboration tools(e.g.,SharePoint, MicrosoftTeams,Azure DevOps, etc.)
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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