Job Description

The Senior Program Manager (IT) is responsible for leading large‑scale, complex, multi-year technology programs that span business areas, delivery teams, and vendor partners. This role provides strategic oversight, governance, and end-to-end delivery leadership to ensure programs meet business objectives, align with enterprise architecture standards, and deliver measurable value. The Senior Program Manager drives collaboration across cross-functional teams, manages risks and financials, and ensures solutions are delivered on time, within scope, and within budget.

Key Responsibilities

Program Leadership & Strategy

· Define program vision, scope, objectives, and success measures in alignment with enterprise and business strategies.

· Develop multi-year program roadmaps, integrating business priorities, technology strategy, budget constraints, and resource capacities.

· Provide leadership across multiple concurrent projects, ensuring cohesive and coordinated delivery.

Governance & Stakeholder Management

· Establish program governance, including decision-making forums, reporting structures, and performance metrics.

· Lead communication with senior executives, business partners, and technical leadership to ensure alignment and transparency.

· Manage competing priorities and negotiate acceptable solutions across stakeholder groups.

Program Delivery & Execution

· Oversee end-to-end planning, execution, monitoring, and closure of program components.

· Drive program status reporting, including progress, risks, issues, dependencies, and budget health.

· Ensure quality assurance practices, architectural alignment, and adherence to IT policies and standards.

Financial & Resource Management

· Develop and manage multi‑year program budgets, forecasts, and investment proposals.

· Allocate and optimize resources across project teams, vendor partners, and shared services.

· Oversee procurement activities, contracts, and vendor performance.

Risk & Issue Management

· Identify, document, and mitigate program risks and issues throughout the delivery lifecycle.

· Lead escalation management, cross-team dependency resolution, and scope change control.

· Implement best practices focused on proactive risk detection, transparent reporting, and strong program control frameworks.

Leadership & Team Development

· Provide coaching, guidance, and direction to project managers, business analysts, technical leads, and delivery teams.

· Foster a culture of collaboration, accountability, and continuous improvement.

· Champion diversity, inclusion, psychological safety, and high-performance team principles.

Qualifications

Education & Experience

· Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent experience.

· 8+ years of progressive experience in IT project/program management, including leadership of large, complex, multi-stakeholder initiatives.

· Experience in Agile, Waterfall, and hybrid delivery methodologies.

Technical & Professional Skills

· Strong understanding of enterprise IT systems, system integration, cloud technologies, cybersecurity, and solution delivery.

· Advanced skills in program planning, financial management, risk management, and governance.

· Demonstrated ability to manage vendors, contracts, and third-party delivery partners.

· Exceptional communication, negotiation, and relationship‑building skills.

Preferred Certifications

· PMP, PgMP, or PMI-ACP

· PROSCI Change Management

· ITIL

· Agile/Scrum certifications (e.g., CSM, SAFe)

Key Competencies

· Strategic Thinking

· Leadership & Influence

· Stakeholder Engagement

· Decision Making

· Change Leadership

· Problem Solving

· Financial Acumen

· Delivery Excellence

MSP Notes

Don't need to be technical themselves but should be able to liaise with IT

Location: On-site is Hybrid currently 3 days office, 2 days WFH. Eventually (no set date currently) it will go back to 5 days a week in office.

Public Sector Experience: Nice to Have