Job Description

General Description: The Program Manager oversees the direct service provision and front desk operations of Seneca Heights Apartments.

Essential Duties and Responsibilities:

· Provide direct supervision to 3 case management staff, 1 activities coordinator, and 1 front desk supervisor.

· Manage program budget for Seneca Heights, including timely submission of expense reports and vendor invoices.

· Track all unit vacancies and coordinate with property management staff to ensure a timely, thorough turnover of vacant units.

· Coordinate the delivery of items needed for clients to move into units (furniture, household items, etc.)

· Oversee the upkeep and safety of the facility by ensuring regular walkthroughs with property management, monitoring maintenance and cleanliness, and ensuring timely resolution of all identified issues.

· Ensure cohesive collaboration between case management and property management teams to support effective communication, timely resolution of client related issues and the overall safety and upkeep of the facility.”

· Submit program vacancies to the Coordinated Entry System/Services to End and Prevent Homelessness (SEPH).

· Attend Coordinated Entry System meetings to coordinate and track the referral process to ensure the timely transition of referred clients into housing.

· Assist referred clients with the application process, including the gathering of eligibility documentation, for submission to property management staff.

· Be available for on-call emergencies

· Provide bi-monthly board report information to the Senior Operations Officer

· Ensure the accuracy and completeness of all client data, including case notes, individual service plans, home visit reports, and budgets, in HMIS, Apricot 360, and all additional client databases.

· Monitor and submit contract deliverable data to county contract monitor and other stakeholders

· Represent programs at service provider meetings.

· Assist case management staff and property management staff to coordinate timely completion of rental recertifications

· Provide back-up case management as needed

· Coordinate with the Development Team to engage volunteers and donors to assist with client needs.

· Coordinate with external service providers to ensure continuity of care.

· Develop on-site programming for client enrichment and care.

· Ensure appropriate psychosocial groups and training are available on-site for residents

· Manage psychiatric and medical emergencies

· Other duties as assigned

Requirements

· Master’s degree in a human services field

· Minimum of five years’ experience with mental health and substance use treatment

· Minimum of five years’ experience working with families and individuals in a clinical environment

· Minimum of two years’ supervisory experience

· Knowledge of principles, methods, and procedures of case management, housing first, harm reduction, and trauma informed care

· Knowledge of principles, methods, and procedures of addiction, mental illness, and co-occurring diagnosed populations

· Ability to negotiate and maintain positive relationships with co-workers and clients

· Ability to maintain ethical boundaries when working with clients

· Ability to manage and maintain fiscal accountability

· Ability to comprehend and follow guidelines of grants and contract agreements

· Knowledge of word processing and spreadsheet software

· Familiarity with HMIS/ServicePoint

· Must have a reliable car and transport clients as necessary