Job Description

The Program Manager provides programmatic and operational support across Public Safety Dispatch, Communications Center, and Emergency Management functions. This role is responsible for coordinating initiatives, supporting operational workflows, and enhancing communication and alignment across departments to improve overall system effectiveness and reliability.

Program / Project Management

• Coordinate and manage a portfolio of initiatives across Dispatch, Communications, and Emergency Management.
• Partner with department leaders to identify priorities, develop project plans, and support implementation of key initiatives.
• Track progress toward project milestones, ensuring timelines, deliverables, and outcomes are achieved.
• Prepare reports, summaries, and presentations for leadership to communicate program status and key insights.
• Assist with program budget development, monitoring, and forecasting as needed.
• Maintain documentation of programs, workflows, and standard operating procedures in a centralized location.

Dispatch & Communications Support

• Support initiatives related to Public Safety Dispatch and Communications Center operations, including workflow improvements and process consistency.
• Assist with coordination of projects impacting communication systems, call handling processes, and information flow across departments.
• Collaborate with leadership to enhance communication practices and improve operational efficiency.
• Support development and tracking of basic operational metrics and performance indicators.
• Participate in efforts to standardize communication processes and support consistent practices across locations.

Emergency Management Support

• Provide program coordination for Emergency Management activities, including planning, exercises, and preparedness initiatives.
• Support maintenance of emergency plans, documentation, and related resources.
• Assist with coordination of training, drills, and after-action activities.

• Collaborate with Emergency Management team members to support ongoing program development and compliance efforts.

Communication & Relationship Management

• Serve as a point of coordination across Dispatch, Communications, Emergency Management, and other system stakeholders.
• Assist in development and distribution of communications related to programs, initiatives, and operational updates.
• Create and edit presentations, reports, and materials for leadership and team use.
• Coordinate meetings, workgroups, and collaborative sessions across departments.
• Identify opportunities to improve communication, coordination, and collaboration across teams.

Alignment & Continuous Improvement

• Support alignment of processes and workflows across Dispatch, Communications, and Emergency Management functions.
• Identify opportunities for standardization and operational improvement across departments.
• Assist with tracking and follow-up of action items related to program initiatives and improvement efforts.
• Contribute to continuous improvement activities, including lessons learned and process reviews.

Other Duties as Assigned

• Provide support for departmental initiatives, special projects, and administrative needs as assigned.
• Assist with onboarding coordination and general program support when needed.

• Bachelor’s degree preferred (Healthcare, Emergency Management, Public Health, Business, or related field preferred).
• 3–5 years of experience in program coordination, project management, operations, or related field required.
• Experience working in healthcare, dispatch, communications, or emergency management environments preferred.