Job Description
We are seeking a highly motivated and detail-oriented Program Manager to join our growing Risk and Response-Inquiry team. TikTok's Privacy and Data Protection Office Inquiry Program is the central function responsible for managing regulatory inquiries, government requests, and enforcement-adjacent engagements across TikTok's global operations.
We are looking for a Program Manager to join the Inquiry team and take ownership of inquiry case management, regulatory response coordination, and program-level initiatives that strengthen TikTok's compliance posture. You will be embedded in a high-stakes regulatory environment, working on live inquiries with external visibility, and contributing directly to how TikTok engages with regulators globally
The right candidate brings strong project management discipline, familiarity with privacy and data protection frameworks, and the communication skills to operate effectively across Legal, Policy, Engineering, and senior leadership, across multiple time zones.
Responsibilities
- Inquiry Case Handling: Own end-to-end handling of regulatory inquiries assigned to the Inquiry Program, from intake and triage through response drafting, stakeholder coordination, and closure. Maintain accurate case documentation, track deadlines, and ensure regulatory commitments are met on time. Surface patterns and gaps from cases to inform compliance improvements and program reporting.
- Regulatory Response Coordination: Serve as the operational lead for coordinating responses to inquiries from data protection authorities, government agencies, and oversight bodies. Work closely with Legal and Policy to ensure responses are accurate, consistent, and aligned with TikTok's regulatory positions. Support preparation of formal submissions, evidence packages, and follow-up correspondence.
- Program and Project Execution: Drive execution of priority workstreams within the Inquiry Program, including process improvement initiatives, inquiry framework development, and cross-functional alignment projects. Manage timelines, coordinate across teams, and keep stakeholders informed of progress and blockers.
- Compliance Risk and Process Improvement: Identify process gaps and systemic risks surfaced through inquiry handling. Collaborate with PDPO colleagues and cross-functional partners to improve inquiry workflows, escalation paths, and internal controls. Contribute to reducing regulatory and reputational risk through better operational design.
- Insights and Knowledge Management: Synthesize inquiry data and case learnings into structured reporting for leadership and global stakeholders. Support the team's knowledge management function, including fact libraries, case precedent tracking, and internal briefing materials.
