Job Description
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.
The Learning Center team in our National Support Center (NSC) is looking for a Program Manager - Profit Center University. This is a fully remote position, with the option for a hybrid work arrangement at our Lafayette Hill, PA office for local candidates. Applicants may be based anywhere within the United States.
Pay for this position is $125,000.00 per year at this location, plus annual profit-sharing opportunity.
Are you passionate about life-long learning? Do you enjoy driving programs that contribute to measurable business success? Are you an excellent collaborator and communicator? If so, then we’d like you to join our dedicated team as a Learning Center Program Manager.
About the Role:
As Learning Center Program Manager you will own the strategy, learning structure, content governance, and measurable business impact of Hajoca’s Profit Center University learning program. Working closely with stakeholders across the organization, you will design role-based learning paths and other programs to accelerate onboarding, strengthen operational excellence, improve customer service consistency, enable sales effectiveness, and support systems adoption across Hajoca.
In this role, you will:
Drive Content Strategy, Architecture, and Governance:
• Create the Profit Center University program roadmap based field needs and company-wide initiatives aligned with operational and customer service excellence, and sales enablement goals.
• Establish program designs, resource standards, and measurable outcomes.
• Lead the end-to-end content training program lifecycle from development to deployment and maintenance.
• Establish content library governance: module owners, review cadence, version control, and retirement/refresh rules.
Design & Develop Resources & Instructional Content:
• Outline scalable, progressive learning pathways, training programs, and resources that drive consistent performance and adoption.
• Ensure each program achieves objectives and maintains standards for required learning and associated resources including job aids, checklists, playbooks, manager reinforcement toolkits, and measurement plan.
• Balance design that includes both the Run the Business capabilities of execution, standards, and compliance with the Grow the Business capabilities of leadership, sales skills, customer experience.
• Assign instructional design and development work to Learning Specialists, Subject Matter Experts (SMEs), and/or external partners, ensuring quality, usability, and field relevance.
Guide & Ensure Cross-Functional Alignment
• Partner with leaders and stakeholders across Hajoca to define expectations, assess needs, outline learning program requirements, and ensure the program is functioning as expected.
• Coordinate with the Leadership Academy team to align Profit Center Manager and people leader expectations with the University learning paths and training programs.
• Maintain annual learning calendar and resource planning in alignment with the Learning Center team.
Drive Marketing & Communications:
• Inform leadership and stakeholders of the program roadmap, project status, and other relevant program insights, ensuring alignment.
• Ensure consistent communications and field-facing documentation across all material.
• Develop a marketing strategy and cadence for Profit Center University program updates, enrollment, engagement, and effectiveness of announcements.
Track Success Metrics (KPIs) and Continuous Improvement:
• Achieve agreed-upon KPIs for roadmap schedules and deliverables, program structure, completion rates, role readiness and time-to-proficiency rates, and content usability.
• Publish dashboards and reports for KPI analysis and program effectiveness.
• Build feedback loops across leaders and facilitators to keep content practical and relevant.
• Schedule and perform quarterly Profit Center University reviews; use data, stakeholder, and learner feedback to continuously improve program structure and design, learner resources, impact, efficiency, and relevance.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
About You:
• 4 or more years of experience in Learning & Development program management, operations, customer service, and sales enablement
• Bachelor’s degree in a related field or equivalent experience
• Wholesale distribution or decentralized business structure experience, preferred.
Our ideal candidate will also:
• Have experience creating an overall training program structure, implementing governance standards, and overseeing instructional design.
• Possess a working knowledge of adult learning principles and how to apply them to facilitate engaging and practical learning for teammates.
• Be familiar with eLearning authoring tools (e.g., Articulate Rise/Storyline, Adobe Captivate, Camtasia or similar) to scope, review, and quality-check learning assets.
• Be able to collaborate on and assess learning program requirements and translate ideas into actionable and effective plans (via needs analysis, learning objectives, curriculum structure, assessments, reinforcement, etc.)
• Demonstrate excellent interpersonal and communication skills and be capable of leading and engaging effectively with teammates at all levels of the business – field leaders, SMEs, and NSC leaders, etc.
• Be proficient at building alignment, managing expectations of key stakeholders, ensuring prioritization and adherence to schedules, and maintaining positive working relationships.
• Have strong reporting and data analysis skills and be able to track progress and measure the success of established KPIs. Possess advanced proficiency in Excel, proficiency in Power BI a plus.
• Be able to research, analyze data, address issues, anticipate challenges, and implement solutions.
• Possess a strong facilitation standards mindset. Be able to define “what good looks like” for delivery and learner experiences.
• Be able to work effectively in a remote environment using remote communication and collaboration methods
The benefits of working with us:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service
Full-time and part-time benefits:
• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits
*Please note that benefit offerings may differ for teammates employed through an intern program.
EEOC Statement
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
