Job Description

1. Product Program Management:
   
   • Manages product-related programs, product launches, projects, initiatives, and workstreams to ensure timely, coordinated, and effective execution across the product lifecycle:
     
     • Develops and manages product program plans, including scope, objectives, requirements, milestones, timelines, resources, dependencies, risks, issues, decisions, and success measures.
     • Develops full-scale project plans, including defining project tasks, timelines, resource requirements, budget needs, and resource allocation.
     • Manages program governance, status reporting, issue escalation, change requests, implementation decisions, stakeholder communications, and post-implementation follow-up.
     • Ensures assigned product programs are delivered on time, within approved scope, and consistent with product strategy, operational readiness, compliance requirements, and business objectives.
     • Applies product subject matter expertise to identify dependencies, clarify requirements, resolve issues, and support informed decisions throughout planning and execution.
     • Develops and presents executive-level presentations & summaries, business cases, program updates, and decision-support materials for leadership, translating complex product, program, operational, and financial information into clear, actionable insights.
     • May act as business owner as needed to provide ongoing project support.
2. Product & Health Programs Operations, Governance & Vendor Management
   
   • Conducts feasibility assessments and supports the implementation, administration, and ongoing management of health programs, services, and vendor-supported solutions.
   • Manages vendor relationships, operational performance, contractual obligations, and related issue resolution activities.
   • Supports health program governance, compliance, audit, reporting, and program evaluation activities, including committee and subcommittee management.
   • Evaluates program performance and identifies opportunities to improve outcomes, member experience, operational efficiency, and financial results.
   • Assists with product filings, regulatory submissions, benefit documentation, and implementation of approved changes.
   • Supports ongoing Commercial Products business operations and departmental initiatives.
3. Product Analysis, Support, and Stakeholder Consultation:
   
   • Supports product strategy, portfolio management, and decision-making by coordinating market, competitive, pricing, utilization, financial, customer impact, and operational analyses.
   • Uses product expertise to evaluate business needs, identify product and program impacts, define issues, develop options, and recommend practical solutions.
   • Monitors product performance, regulatory changes, market trends, operational results, and customer feedback to identify program needs and improvement opportunities.
   • Coordinates reviews with subject matter experts and supports compliant, timely implementation of mandated product changes.
   • Develops and presents product program updates, executive summaries, decision materials, change summaries, and client-facing content that translate complex product and benefit concepts into clear, actionable information.
   • Supports go-to-market activities for new and existing products and programs, including implementation planning, stakeholder coordination, launch readiness, communications, and post-launch monitoring.
   • Coordinates development of internal training materials, job aids, process documentation, FAQs, and reference tools to support operational readiness and successful implementation of product and program changes.
4. Performs all other miscellaneous responsibilities and duties as assigned or directed.

Qualifications