Job Description

GENERAL STATEMENT OF DUTIES

The Program Manager will work closely with HOPCo leaders across multiple markets. They will interface with an interdisciplinary team to achieve optimal patient outcomes, while monitoring key program metrics. The Program Manager will exhibit effective communication skills and professionalism. This person will provide education, feedback and updates to key stakeholders, and team members within the service line regarding program elements. As an integral part of the hospital service line team the Program Manager will focus on improving outcomes in financial, growth, people, service, and quality metrics. They will work with all sub-group teams on evaluating and implementing data and use of the Vitals performance dashboard. This person will partner and support the team in utilization and understanding of HOPCo’s digital platforms including but not limited to: HOPCo Vitals and MSK.ai. They will serve as an external liaison and communicate with external agencies to which data is submitted. The Program Manager may assist with reviewing data, pulling supporting literature for program initiatives and may support quality research projects. This person may be involved in quality initiatives related to clinically integrated network needs.

ESSENTIAL FUNCTIONS

• Operations Management: Provides direction for process improvement activities for the Orthopedic Service Line, including the establishment of performance measures to attain optimal clinical, operational, financial and satisfaction outcomes. Directs the collection, analysis, and presentation of data on utilization patterns and other program outcomes.
• Human Resource Management: Attends section meetings and department meetings when appropriate and reports on areas of responsibility as required.
• Financial Stewardship: Works to achieve cost efficiency in program areas and utilizes resources in a cost efficient manner.
• Resource Planning: Evaluates tasks and processes to identify opportunities for improvement in efficiency.
• Customer/Patient Loyalty: Improves satisfaction loyalty of customers provided by areas of responsibility. Immediately investigates and resolves concerns or complaints with assigned services. Personally manages the appropriate internal follow-up regarding the concern or complaint. Acts as a change agent for patient focused care in assigned services.
• Compliance Management: Maintains ongoing compliance with licensure, regulatory, and accreditation standards applicable to assigned areas of responsibility.
• Committee Leadership: Leads various program committees in obtaining and evaluating quality and metric data.
• Partners with quality leaders to provide resources to clients as appropriate.
• Assists in the collection and analysis of data, metrics, and other information to populate and manage the departmental scorecard.

EDUCATION

• MHA or similar level degree and experience

EXPERIENCE

• Experience in project management; orthopedic quality and research experience.

REQUIREMENTS

• MHA preferred and relevant experience

KNOWLEDGE

• Working knowledge of basic hospital administrative functions.
• Development, coordination and delivery of medical services.

SKILLS

• Exercising a high degree of initiative, judgment, discretion and decision making to achieve
  organizational objectives.
• Analyzing situations accurately and taking effective action.
• Establishing and maintaining effective working relationships with employees, providers, management and
  the public.
• Exercising judgment and discretion on developing, applying, interpreting and coordinating departmental
• policies and procedures.

ABILITIES

• Ability to establish and maintain effective working relationships with a wide arrange of professional,
  administrative, technical and clerical staff in both a direct and indirect influential situation.
• Ability to communicate effectively both orally and in writing. Ability to effectively use computer applications such as spreadsheets, word processing, calendar, E-mail, and
  database software in performing work assignments.
• Ability to read, write, speak, understand, and communicate sufficiently to perform essential duties of the
  position, including providing comprehensive reports and plans.
• Ability to organize and integrate organizational priorities and deadlines.
• Ability to establish and maintain quality control standards.
• Ability to assume responsibility and exercise authority over assigned work functions.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment. Some travel within community. Various clinical settings in the hospital and outpatient clinics.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS

• HOPCo and Specialty Hospital Mission, Vision and Values must be acknowledged and adhered to.
• Must meet OSHA requirements with annual safety training.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.