Job Description

Salary Range: $75,555 - $86,888.25

$1,500 Sign-on Bonus!

Schedule: Monday - Friday, 8am - 4:30pm

Primary Office Location: 1400 W Greenleaf Ave. Chicago IL 60626

The Program Manager (591) provides programmatic oversight, clinical quality assurance, and operational leadership for crisis services funded through the IDHS DBHR 591 grant stream. This role is responsible for ensuring that 591-funded programming meets all CCBHC, HFS, Medicaid, and accreditation requirements while achieving outcomes aligned with Trilogy's strategic priorities. The Program Manager (591) leads clinical quality efforts, monitors compliance with Medicaid-related and HFS requirements, and supports the sustainability of CCBHC-certified crisis programming.

Primary Role During a Crisis Response

The Program Manager (591) holds primary responsibility for the CCBHC compliance, clinical quality oversight, and performance monitoring of 591-funded crisis services. This role operates in close coordination with the 590 Program Manager, crisis team leadership, and organizational leadership to ensure integrated, high-quality crisis programming that meets the standards required for CCBHC certification and HFS participation.

Core Responsibilities

• Program Oversight and Operations
  • Oversee the day-to-day operations of 591-funded crisis services across designated service areas.
  • Facilitate Weekly Crisis Leadership Meetings in accordance with program requirements.
  • Monitor 591 operational performance and ensure program activities align with CCBHC, HFS, and grant requirements.
  • Monitor compliance with Medicaid-related requirements including documentation standards, billing compliance, and service eligibility.
  • Monitor HFS requirements and ensure ongoing adherence across all 591-funded services.
  • Identify operational gaps or concerns and develop corrective action plans as needed.
• CCBHC Compliance and Clinical Quality
  • Lead CCBHC compliance monitoring activities for 591-funded programming, including documentation reviews, audit preparation, and quality reporting.
  • Ensure that all 591-funded services meet CCBHC criteria, scope of service requirements, and quality standards.
  • Oversee quality and outcome reporting in accordance with CCBHC, HFS, and IDHS requirements.
  • Review outcome metrics and program data to assess clinical performance and identify areas for improvement.
  • Develop and implement corrective action plans in response to compliance findings or quality gaps.
  • Participate in external audits, CCBHC site reviews, and accreditation activities as required.
• Quality Assurance and Performance Monitoring
  • Lead quality assurance activities for 591-funded programming, including program audits and performance monitoring.
  • Review clinical documentation for quality, accuracy, and consistency with CCBHC and HFS standards.
  • Monitor clinical dispositions and level of care determinations across the program.
  • Ensure compliance with all IDHS, DBHR, CESSA, CARF, CCBHC, HFS, Medicaid, and organizational requirements.
  • Develop and submit quality and outcome reports in accordance with grant and regulatory timelines.
• Workforce Development and Staff Support
  • Support onboarding, training, mentoring, and workforce development activities for crisis program staff.
  • Ensure that clinical staff maintain required licensure and credentials consistent with CCBHC and HFS standards.
  • Identify workforce development needs and collaborate with Team Leaders to address gaps.
  • Contribute to a culture of clinical accountability, learning, and continuous improvement.
  • Model organizational values and professional conduct in all internal and external interactions.
• Documentation and Compliance
  • Complete all required programmatic documentation, reports, and records within established timelines.
  • Maintain all required clinical credentials and licensure.
  • Adhere to all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, Medicaid, organizational, and program-specific requirements.
  • Participate in leadership meetings, strategic planning activities, and organizational quality improvement initiatives.

Accreditation, Certification, and Compliance

Trilogy Behavioral Healthcare operates within a CARF-accredited environment and maintains Certified Community Behavioral Health Clinic (CCBHC) standards. All employees are expected to support compliance with:

• CARF standards
• CCBHC standards
• DBHR requirements
• HFS requirements
• CESSA requirements
• Organizational policies and procedures
• Applicable state and federal regulations

Documentation Standards

All employees are responsible for:

• Completing documentation in accordance with agency, grant, regulatory, and accreditation requirements.
• Completing required documentation by the end of the assigned shift whenever possible.
• Completing all documentation within 24 hours of service delivery unless otherwise approved by leadership.
• Maintaining accurate, timely, and professional clinical documentation.

Workflow Compliance

All employees are expected to:

• Follow established intake procedures.
• Follow crisis response workflows.
• Follow documentation workflows.
• Follow communication protocols.
• Follow deployment and dispatch procedures.
• Follow organizational policies and operational procedures.

Training and Professional Development

All employees are expected to:

• Complete required orientation activities.
• Complete required agency training.
• Complete crisis-specific training requirements.
• Complete grant-required training activities.
• Maintain required certifications and credentials.
• Participate in ongoing professional development.

Vehicle and Equipment Responsibilities

As a field-based position, this role is expected to:

• Maintain agency vehicles, equipment, and supplies in accordance with organizational standards.
• Report maintenance, safety, or equipment concerns promptly.
• Ensure readiness for field response activities.

Peer Services Integration

Clinical staff are expected to work collaboratively with and support the integration of peer services throughout the crisis continuum. This includes recognizing the value of lived experience, supporting peer staff in their roles, and fostering a team environment in which peer and clinical perspectives are equally respected.

Culture and Professionalism

All employees are expected to:

• Contribute to a culture of professionalism, accountability, collaboration, and respect.
• Engage in constructive problem-solving.
• Address conflict professionally and through appropriate channels.
• Support a psychologically safe work environment.
• Demonstrate teamwork and shared responsibility for program success.

Community Representation

All employees are expected to represent the Crisis Program and Trilogy Behavioral Healthcare professionally during community events, outreach activities, meetings, trainings, and all interactions with community partners.

Quality Improvement

All employees contribute to continuous quality improvement through participation in program development, data collection, performance improvement initiatives, audits, documentation standards, and service excellence activities appropriate to their role.

Strategic Contribution Indicators of Success

1. Program Outcomes

591-funded crisis services achieve performance targets across clinical quality indicators, CCBHC outcome measures, and HFS reporting requirements. Outcome data is reviewed regularly through Weekly Crisis Leadership Meetings and used to drive continuous improvement.

2. Strategic Growth

The Program Manager identifies opportunities to strengthen CCBHC programming, improve Medicaid billing compliance, and expand the reach and impact of 591-funded services. The program contributes to Trilogy's strategic positioning as a CCBHC-certified provider.

3. Quality Assurance

CCBHC compliance monitoring, clinical documentation reviews, and quality audits occur on schedule. Corrective action plans are developed and implemented promptly. The program maintains continuous readiness for CCBHC recertification and HFS reviews.

4. Community Impact

591-funded services are accessible, high-quality, and responsive to the needs of the communities served. The Program Manager contributes to collaborative crisis system relationships and ensures that CCBHC services are visible and valued in the community.

5. Operational Excellence

591-funded program operations are well-organized, compliant, and clinically sound. The Program Manager proactively identifies and addresses gaps in CCBHC compliance, HFS adherence, and Medicaid-related requirements.

6. Workforce Sustainability

Clinical staff are supported, credentialed, and retained. Workforce development activities are intentional and contribute to staff competency, CCBHC compliance, and long-term program stability.

Minimum Qualifications

• Master's degree in social work, counseling, psychology, or a related clinical field required.
• LCSW, LCPC, or Licensed Clinical Psychologist preferred; candidates actively pursuing full clinical licensure may be considered.
• Qualified Mental Health Professional (QMHP) status required.
• Minimum of three years of experience in behavioral health program management, crisis services, or a related field required.
• Experience with CCBHC standards, HFS requirements, Medicaid billing compliance, or IDHS DBHR grant administration preferred.
• CRSS certification not required; expected to work collaboratively with and support the integration of peer services.
• Demonstrated ability to lead quality assurance activities, manage CCBHC compliance requirements, and monitor clinical performance.
• Knowledge of CARF accreditation standards, CCBHC certification requirements, HFS participation requirements, and applicable state and federal regulations.
• Ability to work a flexible schedule consistent with program operational and leadership needs.
• Reliable transportation and valid driver's license required.

Benefits:

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match

This job description conveys essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Trilogy Behavioral Healthcare reserves the right to modify this description at any time.