Job Description

You are a strategic thinker passionate about driving solutions in Program Management and Metrics Governance. You have found the right team.

As the Vice President in Program Management and Metrics Governance, you will track and monitor program progress to ensure timely delivery of milestones and objectives. Within this role, you will communicate program status, risks, and achievements to senior management and stakeholders. You will develop and maintain efficient reporting frameworks, performance metrics, and project roadmaps. Additionally, you will manage the takedown of the analytics application and migrate data to the strategic data lake, including dataset mapping and roadmap execution. You will oversee and promote the JIRA process for program tracking and issue management. Leading the intake, prioritization, and tracking of governance and project-related requests will be a key responsibility. You will own end-to-end metrics reporting to F&BM, including QC, validation with metric owners, and change management tracking. Establishing robust metrics governance and data sourcing contracts with lines of business to ensure accuracy and accountability is essential. You will promote process enhancements and automation, including template upgrades, testing, dashboard delivery, and KPI refinements. Partnering across Operations, Transformation, Product Development, and Securities Services CDAO to define analytics requirements, generate MI/reporting, and communicate insights effectively will be crucial.

Job responsibility

• Track and monitor program progress to ensure timely delivery of milestones and objectives.
• Communicate program status, risks, and achievements to senior management and stakeholders.
• Develop and maintain efficient reporting frameworks, performance metrics, and project roadmaps.
• Manage the takedown of the analytics application and migrate data to the strategic data lake, including dataset mapping and roadmap execution.
• Oversee and drive the JIRA process for program tracking and issue management.
• Lead intake, prioritization, and tracking of governance and project-related requests.
• Own end-to-end metrics reporting to F&BM, including QC, validation with metric owners, and change management tracking.
• Establish robust metrics governance and data sourcing contracts with lines of business to ensure accuracy and accountability.
• Drive process enhancements and automation, including template upgrades, testing, dashboard delivery, and KPI refinements.
• Partner across Operations, Transformation, Product Development, and Securities Services CDAO to define analytics requirements, generate MI/reporting, and communicate insights effectively.
• Demonstrate creative problem solving, work independently with minimal supervision, and deliver impactful presentations that share vision and goals across stakeholders.

Required qualifications, capabilities and skills

• Bachelor’s or master’s degree in business, Analytics, Computer Science, or related field.
• Relevant expertise in an analytical role within Financial Services, banking, or another heavily regulated industry.
• Strong understanding of Financial Services Operations functions.
• Experience working in high-growth companies or start-up environments; adaptable and agile in approach.
• Knowledge of data products, tools, and processes such as data bricks, Tableau, Signavio, Sigma, Python, Alteryx.
• Excellent communication and presentation skills, both verbal and written.
• Commercially minded and outcome-oriented, with a track record of delivering tangible success.
• PMP certification

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.