Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Program Manager IV- Quality Alliance

Location

Independence

Facility

Business Operations Center

Department

HC Corp Admin-Center for Connected Care

Job Code

T33035

Shift

Days

Schedule

8:00am-5:00pm

**Applicants must reside in Northeast Ohio

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Program Manager IV supports the Cleveland Clinic Quality Alliance, a clinically integrated network serving approximately 250 independent physician practices. This role serves as a key liaison between Cleveland Clinic, external data vendors, and participating practices to ensure accurate, timely, and accessible clinical and operational performance data. Responsibilities include managing vendor relationships, coordinating issue resolution and system support, overseeing user access and permissions within reporting platforms, and ensuring the integrity and availability of data related to ambulatory care, admissions, readmissions, and quality performance metrics. The Program Manager works closely with data aggregation partners, including Arcadia, to monitor data flow, troubleshoot processing issues, and validate reporting accuracy across multiple specialties. This position plays a critical role in supporting population health, quality improvement, and value-based care initiatives by ensuring stakeholders have reliable access to actionable performance data and analytics.

This is a remote role. A caregiver in this position works Monday through Friday from 8:00am to 4:30pm. Occasionally evening meetings will require attendance in-person at Independence.

A caregiver who excels in this role will:

• Develop, maintain, manage and implement operational systems and activities.

• Serve as a liaison with all levels of Cleveland Clinic and the outside community.

• Manage multiple projects and priorities.

• Serve as a coach and mentor for other caregivers.

• Review and monitor adherence to Human Resources policies and corporate compliance procedures.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s Degree in Business Administration, Healthcare Administration or a related field and six years of related experience OR Master’s Degree and five years of related experience

• Knowledge of statistical and financial analysis, primary research and business plan development

Preferred qualifications for the ideal future caregiver include:

• Master’s Degree
• Healthcare experience
• Vendor management experience
• Training, EMR, and integration experience
• Data processing

Why You'll Love Working with Us:

• 403(b) Savings & Investment Plan
• Investment Pension Plan (IPP)
• Tuition Reimbursement
• Paid Time Off (PTO)
• Employee Discounts
• Dental and Vision Plans
• Life Insurance and Disability

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster

Cleveland Clinic is pleased to be an equal employment opportunity employer.