ApplyLogic Consulting Group, LLC

Program Manager-IT Service Delivery

ApplyLogic Consulting Group, LLC  •  Washington, DC (Hybrid)  •  1 month ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description



ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. 

We're looking for a talented Program Manager to join our team in Washington, DC This position will support a complex government client and will provide leadership for IT Service Desk operations in a ServiceNow-based enterprise environment. In this role, you will oversee SLA-driven service delivery, coordinate across technical teams, and help ensure secure, high-quality support in a mission-critical setting. 

Work Location:

Hybrid – A mix of onsite and remote work.

Clearance: 

Must be US citizen with the ability to obtain a Secret security clearance.

Primary Roles and Responsibilities: 
  • Lead IT Service Desk operations across Tier 0 through Tier 3 support
  • Serve as the primary interface with Government stakeholders
  • Manage service delivery performance, SLA compliance, and reporting metrics
  • Oversee Weekly Activity Reports, Monthly IPR inputs, dashboards, and trend analysis
  • Coordinate across Service Desk, ServiceNow, endpoint, and infrastructure support teams
  • Manage staffing, subcontractors, schedules, and resource planning
  • Support transition-in activities and ongoing process improvement initiatives
  • Ensure delivery quality, issue escalation, and customer satisfaction across the program
Required Education, Experience, & Skills:
  • Bachelor’s degree in Information Technology, Computer Science, Business, or related field, or equivalent relevant experience
  • 5+ years managing Federal IT programs or Service Desk operations
  • Experience managing SLA-driven support environments
  • Strong leadership, communication, and customer engagement skills
  • Experience leading teams in secure or compliance-driven operational settings
  • ServiceNow ITSM platform operations and reporting
  • ITIL-based Incident, Problem, Request, and Change Management processes
  • Microsoft 365 enterprise support environments
  • KPI development, service metrics, and operational reporting
  • Coordination of endpoint management, patching, and user support operations
  • Risk management, staffing oversight, and service delivery governance
Preferred Qualifications:
  • ITIL v4 Foundation
  • PMP or equivalent project/program management certification
  • CompTIA Security+

The Perks of Being on Our Team

ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
  • Employee Assistance Program
  • 401K
  • Medical/Dental/Vision Insurance
  • Life/Short-Term Disability/Critical Illness/Accident Insurance
  • 15 PTO Days 
  • 11 Federal Holidays
  • Up to $5K towards continuing education and/or professional development 
ApplyLogic Consulting Group, LLC

About ApplyLogic Consulting Group, LLC

ApplyLogic is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) and leading provider of integrated technology solutions to customers across the public and private sectors. Our business is about optimizing your business, through the full range of IT services that are critical to both daily operations and long-term strategic plans. We have been recognized at both the national and local levels as a fast-growing market leader, with a commitment to excellence and quality that is validated through ISO 9001:2015 Certification and consistently reflected in the services we deliver. ApplyLogic is a Local Disadvantaged Business Enterprise (LDBE), certified in Virginia, and recognized as such in many other states across the country.

We provide scalable, end-to-end solutions that safeguard your network and data, streamline processes, and create efficiencies that save time and money, helping your business prosper. ApplyLogic consultants bring best-in-class technical expertise in the areas of:

■ Cybersecurity

■ Digital Transformation

■ Migration & Modernization

■ Complex Program & Project Management

Our goal is to exceed your expectations. Responsive, reliable and trusted to meet customers’ needs— and quality is a core value.

Relationships matter—even in IT. For us, every new engagement is an opportunity to prove our excellence, deepen your trust and make ourselves the long-term solution to your organization’s ongoing IT needs. When will you Apply Logic?

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Vienna, Virginia
Year Founded
2004
Social Media