Job Description

Location

New York, New York

Shift:

Day (United States of America)

Program Manager Information Technology Epic - Willow

The Program Manager Information Technology – Epic provides technical and operational leadership for the implementation of enterprise Epic systems. The individual will be part of a consortium team with colleagues at affiliated institutions, consisting of clinicians, project managers, analysts, and developers with module specific domain expertise. This position works closely with clinical and business leadership and leads a multi-disciplinary team in the design, implementation, workflow optimization, change management, and issue resolution related to the enterprise system. This position requires broad knowledge of clinical systems such as the Epic platform, along with clinical work-flow and business processes. As a Program Manager for the Enterprise Epic initiative, this individual will collaborate with appropriate technical and operational leaders from affiliated institutions.

Essential Job Duties

• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing new and innovative information technologies.

• Provides technical leadership to ensure best development practices, user experience standards and security implementation strategies are followed.

• Advises and recommends state of the art enterprise architecture strategies, processes and methodologies.

• Apply strategic thinking to IT service management. The ultimate goal is to design, develop, and implement service management as both an organizational capability and a strategic asset.

• Provides overall direction and guidance, coordinate schedules and related project activities to ensure the work and documentation meet appropriate departments/service line standards.

• Collaborates with users and other IT departments to develop strategy and goals for team and department.

• Participates in key user committees to identify business requirements and recommend solutions which conform to organizational goals and regulatory guidelines. Develop innovative approaches for dealing with customer needs that are also aligned with overall information services goals and objectives.

• Defines and implements programming goals such as reuse and adaptability.

• Leads the team to gather and analyze business requirements, manage design, implementation and testing of applications.

• Presents product specifications and delivery schedule clearly and concisely to individuals at all levels of an organization, including to executive management.

• Strategically collaborates with a cross-functional teams including development and vendor resources to solve problems effectively and quickly to deliver product.

• Manages competing priorities to keep the team on track to deliver high quality solutions.

• Performs all duties inherent to managerial role. Participates in hiring, training, evaluation and termination of assigned staff according to hospital policies and procedures. Evaluates employee performance. Responsible for timekeeping of direct reports.

• Train and/or supervise training of users and other staff in current and new aspects of system functionality. Participate in go-lives and support.

• Participate in On-Call support. Accountable and responsible for supporting business critical applications and systems that operate 24/7/365.

• Performs other special projects and duties as assigned.

Required Qualifications

• Bachelor’s degree in Computer Science/related field or related work experience of at least 5-7 years.

• Epic Module Certification (Obtained within 6 months of hire and renewed annually)

• 5 or more years of solid experience in a Technical Manager/ Technical Project Management.

• Excellent written and verbal communications skills. Excellent Organizational and Analytical Skills

• Ability to conceptualize, plan, and implement projects as well as interact effectively with applications in complex problem situations.

Preferred Qualifications

• Master’s degree

• PMP Certification

• Microsoft and other technology industry certifications

• ITIL Certification

• Compliant with Change Control policies, familiar with Ticketing systems, ability to manage communications associated with project roll outs.

• Compliant with Change Control policies, familiar with Ticketing systems, ability to manage communications associated with project roll outs.

• Experience with IT architecture planning, software development methodologies and large scale integrated web systems implementations and upgrades in enterprise environment.

• Deep and broad understanding of web and mobile technologies, such as Reporting/BI tools, Microsoft.NET, SharePoint 2013.

• Knowledge of Service-Oriented Architecture (SOA), Web services, principles, and patterns at an enterprise-level as it relates to complex web and mobile applications.

• Comfortable leading team using Agile SCRUM software development methodology.

• Experience with selecting and managing external software vendors.

• Applications: Tableau; Statistical Application Fluency (SAS, SPSS, Python ML, Scala, Spark ML, etc.)

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor

• 2026 Best Place to Work – Glassdoor

• 2026 America’s Best Large Employers – Forbes

• 2026 America’s Best-In-State Employers – Forbes

• 2026 America’s Dream Employers – Forbes

• 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek

• 2026 Best Places to Work in IT - Computerworld

• 2025 Great Place to Work Certified

• 2025 Best Employers for Women – Forbes

• 2025 Companies that Care – People

• 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$139,000-$193,000/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.