Job Description

Coordinated Care Agency offers comprehensive services, enhanced shelter, and housing for people experiencing poverty and homelessness. Our services include permanent supportive housing, enhanced shelter, rapid re-housing, tenant-based voucher programs, outreach and engagement services, day centers, and health services. The purpose of our work is to ensure people have access to the housing, healthcare, and support they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability.

Our mission is to provide a hospitable, low‑barrier program grounded in a housing‑first model. We operate in the spirit of the ministry of presence, fostering individualized attention and respect for each person’s unique circumstances. Our programs serve highly vulnerable individuals who may have significant needs, including severe physical disabilities, chronic or acute mental illness, active chemical dependency, and experiences of trauma. We focus on helping participants obtain or maintain permanent housing through consistent, supportive case management. CCA is committed to ensuring that our services, our agency, and our communities are free from the dehumanizing impacts of racism. We strive for anti‑racist practices and programming by advancing racial equity and justice in our daily work.

This position oversees multiple programs. All programs provide housing case management, move-in assistance, and various methods of ongoing housing support for families experiencing homelessness.

This position would be responsible for the daily employee, client, and fiscal health of the programs. This will involve ongoing supervision and training for staff, addressing client concerns, ensuring model fidelity, and invoicing program expenses. This position would directly supervise 2-3 Services Managers and two Case Mangers. Indirectly this role supervises 5-6 Case Managers and one Lead Case Manager. This position would be responsible for contract compliance and maintaining budgetary mandates.

This position offers a compensation range of $35.75 – $39.77 per hour (DOE)

Full‑time, 40‑hour position include a competitive benefits package:

• Medical, dental, and vision coverage, plus life insurance and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Responsibilities

Leadership

• Provide leadership to programs and support the overall department culture. This position is a key contributor to the mission and vision for services in Short Term Housing Stabilization (STHS) Department.
• Oversee the hiring and supervising for their programs and support the department through the internal Hiring.
• Provide direct supervision upholding Organizational and Department Values and supporting staff growth.
• Create processes and relationships which encourage collaboration and accountability to contract compliance.
• Step in to support the duties of the Program Director in their absence.

Program Operations

• Implement a quality improvement process that includes: data quality, contract compliance, file reviews, HMIS management reports and other system management reports and make recommendations to improve service delivery to clients, provider community and funders.
• Collaborate with internal and external partners to provide high level services to clients. This will include facilitating care coordination.
• Ensure client records are kept in accordance with agency standards amongst their programs.
• Ensure that all agency required practices such as Credit Card Expenditure Forms, Timesheets, and HR needs are attended to in a complete and timely manner
• Pursue system minimum standards which include exiting at least 80% of households to stable housing.

Fiscal

• Review, approve and reconcile client assistance expenditures of approximately $450,000 annually.
• Prepare and submit invoices to contract funders.
• Evaluate and adjust program expenditures to ensure appropriate contract spending.

Building Operations

• Coordinate with multiple programs to ensure safe and smooth operations at organization properties.
• Coordinate with IT to address any program wide issues.
• Design and oversee practices to support client service and staff support. Set a positive client centered tone in the space.

Miscellaneous

• Provide support and guidance as needed to the STHS department to provide client care in line with organizational and department values.
• Contribute to the training and staff development for STHS staff in various mediums including individual coaching to group trainings.
• Address inter-staff conflict in a trauma informed and holistic way with an emphasis on relationship building.
• Provide and receive constructive criticism with vulnerability and accountability.
• Ensure that staff under their purview complete all mandated training, satisfy all accounting and payroll requirements, and adhere to CCS policies and procedures.
• Perform other job-related duties as assigned.

Job Conditions:

This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes, bloodborne pathogens or other bio-hazardous materials in the course of doing business. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, pests, and odors. Other working conditions may include interruptions, working alone, evening or weekend work, responding to emergencies and working on-call.

This position also requires the employee to work with clients who may have untreated or poorly treated substance use and mental health disorders. These clients may demonstrate challenging behaviors that require staff support for de-escalation or redirection.

Physical Requirements:The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms. Requires the ability to regularly push, pull, lift and/or carry supplies up to 20 pounds and occasionally up to 40 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work takes place at the agency work location for the duration of the scheduled shift where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

Mental Requirements:

The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.

Qualifications

Minimum Qualifications

• Bachelor's degree in social services or a related field, or commensurate experience in social services.
• At least two years of experience in direct provision of social services, preferably with homeless people.
• Two years of supervisory experience.
• Excellent written and oral communication.
• Good office computer skills, with ability to maintain complex client records and produce flyers and informational materials.
• Commitment to working within the mission, goals, and objective of Catholic Community Services.
• Valid Washington State Driver's License and meet conditions of agency driving policy

Preferred Qualifications

• Master’s degree in Social Work or a related field.
• Experience in social service administration and supervision.
• Fluency in Spanish.
• Proficiency with Power BI, Power Automate, and/or Power Apps
• Proficiency in Motivational Interviewing

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

EMPLOYEE/EMPLOYER PLEDGE We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.