Job Description

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Short Description

The Program Manager is responsible for planning, developing, and delivering products to market for a product or portfolio solution area. This role spans portfolio management, concept-to-market execution, and lifecycle management, ensuring business readiness and successful market delivery. The position operates with minimal direction, solving complex problems and partnering closely with cross-functional teams to achieve program and business objectives.

Key Responsibilities

• Lead cross-functional core and extended teams through all phases of the product development and delivery process.
• Develop, manage, and maintain the overall program plan, ensuring timely execution of deliverables.
• Contribute to the development of product specifications and requirements.
• Organize, plan, and ensure execution of all program components across multiple teams.
• Serve as the primary interface to the Avaya Leadership Team for program and phase reviews.
• Understand and communicate the financial impact of products and product lines, setting appropriate expectations.
• Identify business risks and coordinate mitigation strategies.
• Assess business readiness to successfully deliver products to market.
• Use market trends and competitive insights to define and execute the product’s route to market.
• Own final accountability for program execution and business readiness outcomes.
• Collaborate with cross-functional partners to establish pricing proposals.
• Maintain efficient and organized workflows to ensure quality and consistency of deliverables.
• Interface with product management, development, services, supply chain, sales, and support organizations to ensure alignment with business objectives.
  
  

Qualifications

• Proven experience managing complex, cross-functional programs from concept through market delivery.
• Strong understanding of product lifecycle management and portfolio management principles.
• Ability to analyze financial impacts and business risks related to product development and launch.
• Experience working with market trends, competitive analysis, and go-to-market strategies.
• Strong organizational, communication, and stakeholder management skills.
• Knowledge of company products, supply chain operations, marketing, and services policies and procedures is preferred.
• Experience managing hardware development processes is considered an asset.
• Typically requires 5 – 8 years experience and a Bachelor’s degree or equivalent experience.
  
  

Additional Information

• Work is performed with minimal supervision and reviewed by senior management.
• This role does not have direct supervisory responsibilities.