Job Description

Posting number: 191447

Department: Department of Health and Human Services

Division: Chief of Staff

Job classification: Program Manager I

Posting type: Open

Categories: Administration, Health Services, Management, Miscellaneous, Human Services, Business, Office and Administrative Support, Program Management

Are you the One? We are looking for a Program Manager I (Rural Health Transformation (RHT) Program Director), who will direct the overall operations of the Rural Health Transformation (RHT) program and is responsible for overseeing the implementation of program activities, coordinating with other agencies and appropriate stakeholders, and ensuring necessary reports/documentation are submitted to CMS to comply with requirements. Candidate must demonstrate proven ability to manage shifting priorities in a dynamic environment. The RHT program is a federal initiative led by CMS and focuses on promoting innovation, strategic partnerships, infrastructure development, and workforce investment to help state governments strengthen healthcare access, quality, and outcomes in rural communities. This position reports directly to the Deputy Director of Health Programs.

• Creates and leads comprehensive RHT program roadmap and operational plan that identifies objectives, milestones, deliverables, timelines, resources needed, risks, stakeholders, and all program outcomes to be measured. Develops program reporting (including key performance indicators) and monitoring processes to drive progress towards the RHT program’s strategic goals and SCDHHS’ quality initiatives. Manages yearly grant cycle and establishes review processes to evaluate program outcomes against objectives and identify lessons learned. Creates an escalation process and ensures sufficient communication with Agency leadership and other internal and external stakeholders. Coordinates and submits CMS required reporting and documentation. Ensures RHT Program is in compliance with state and federal guidelines.
• Oversees the implementation and management of SCDHHS’ five quality initiatives: Connections to Care, Leveling Up, Wellness Within Reach, Shoring up to Sustainability, and the Tech Catalyst Fund. This work includes coordinating the planning, implementation, and evaluation of RHT-funded initiatives and pilot projects, creating and maintaining project management deliverables (timelines, status reports, escalations, risks/issues reporting and solutioning, etc.), assisting with data collection and analysis/reporting, administrative and budget reporting, and serving as the primary point of contact and subject matter expert for assigned initiative related stakeholders (subrecipients). Conducts site visits to subrecipients twice per month.
• Oversees the accurate collection, analysis, visualization, and submission of RHT program data to drive performance measurement tracking and inform decision-making and ensure compliance. This includes developing and maintaining a centralized database to track project activities, KPIs and associated outcomes, analyzing and visualizing data to assess program status, and developing dashboards, scorecards, and infographics for various internal and external stakeholders to provide updates and communicate findings.
• Develops and maintains stakeholder engagement strategy and corresponding plan. Interacts and works collaboratively with internal and external stakeholders including but not limited to executive leadership, other agency team members, community organizations, other state agencies, health care associations, providers, members of the public, and legislators to support SCDHHS’ quality initiatives. Attends relevant meetings and leads stakeholder forums and public meetings as required. Serves as primary liaison to CMS regarding the RHT program.
• Performs fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards. Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. Promotes workforce engagement and a safe, professional, and productive work environment for all employees.
• Oversees the financial management and accountability of the RHT program, including budget creation, tracking, and forecasting, expenditure monitoring, and fiscal reporting. This work includes developing methods for recording, monitoring, and analyzing financial and fiscal data related to the RHT program and in accordance with CMS requirements and guidelines; maintaining comprehensive tracking sheets; reviewing and monitoring expenditures; and analyzing, preparing, and distributing various reports to internal and external stakeholders as required.
• Oversees the effective administration of all contracts associated with the RHT program. This work includes managing timelines for the yearly grant cycle, monitoring subrecipient compliance with contractual requirements, adhering to established Agency procurement policies and procedures, overseeing day-to-day administrative, programmatic, and financial operations of assigned contracts (as applicable), enforcing performance of assigned contract terms and conditions, evaluating subrecipient performance as defined in the contract, maintain appropriate and up to date contract files, and serving as liaison with assigned contract subrecipients.
• Leads or supports other projects proactively or as assigned by Agency leadership. Continuously engages in process improvement to support Agency and Division-wide strategies, objectives, and initiatives.

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Examples of duties

A bachelor's degree and five (5) years of experience managing federal and/or state programs, projects, or grants, ranging in complexity and directly responsible for related outcomes; OR

A master's degree and three (3) years of experience managing federal and/or state programs, projects, or grants, ranging in complexity and directly responsible for related outcomes.

At least three (3) years of direct supervisory or team lead experience.

An equivalent combination of experience and education may be considered with prior State Human Resources approval.

Additional Requirements:

• Requires holder to drive routinely.
• Occasional overnight travel.
• Overtime and/or weekend work with Deputy approval.
• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.
• Valid driver’s license
• In-office role.

Qualifications

• Knowledge of SCDHHS agency’s missions, programs, and objectives.
• Knowledge of laws and CMS regulations and policies and ability to interpret and apply federal and state laws, regulations, policies and procedures.
• Knowledge of healthcare needs and evidenced-based practices within primary care or rural health, healthcare grants and contracts administration.
• Ability to exercise judgement and discretion.
• Excellent facilitation skills and confidence presenting in front of diverse internal and external stakeholders and audiences.
• Ability to communicate effectively both orally and in writing and to collaborate with staff from all levels of the workforce.
• Ability to assign appropriate priorities to work activities based on organization goals and resourcing.
• Strong leadership skills including building teams, learning from stakeholders, and implementing continuous quality improvement.

Supplemental information

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.