Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Program Manager I - Reference Lab Marketing

Location

Beachwood

Facility

Cleveland Clinic Administrative Campus

Department

Reference Lab Marketing-Diagnostics Institute

Job Code

T26193

Shift

Days

Schedule

8:00am-5:00pm

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Program Manager, Marketing leads the development and execution of integrated, data-driven marketing strategies for Cleveland Clinic Laboratories, with a focus on reference laboratory services. This role translates market insights, client needs, and performance analytics into targeted initiatives that drive growth, strengthen client engagement, and support commercial objectives.

Serving as a cross-functional partner, the Program Manager ensures alignment between marketing, sales, and operational teams while managing projects from concept through execution, while also developing clear, effective internal communications for key stakeholders and the Cleveland Clinic Laboratories team. In this role, the Program Manager supports sales enablement through impactful content and client communications, while contributing to the planning and execution of strategic marketing campaigns across all service lines. With a strong focus on results, this individual analyzes data to refine strategies, optimize performance, and drive growth across the organization, ensuring consistent support and advancement of all service offerings.

A caregiver in this position work days, from 8:00am—5:00pm.

A caregiver who excels in this role will:

• Develop, implement, manage, and maintain operational systems and activities.

• Serve as a liaison with all levels of the organization and outside community.

• Manage multiple priorities and projects with competing deadlines.

• Allocate time to meet completion requirements.

• Serve as a coach and mentor for other positions in the department.

• Review and monitor adherence to Human Resources policies and corporate compliance procedures.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Business Administration, Healthcare Administration or a related field and 2 years of experience in project management, data analysis and systems training

• OR High School Diploma/GED and 6 years of experience

• OR Associate’s Degree and 4 years of experience

• OR Master’s Degree and 1 year of experience

• Knowledge of statistical and financial analysis, primary research and business plan development

Preferred qualifications for the ideal future caregiver include:

• Experience in a healthcare setting

• 2 years of experience in marketing

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to communicate and exchange accurate information

• Ability to travel throughout the hospital system

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster

Cleveland Clinic is pleased to be an equal employment opportunity employer.