As part of the Customer Experience and The Way We Work Enablement (CXTW3E)organization within Enterprise Platforms, the Program Manager I owns the Idea to Implementation (I2I) readiness frameworkas both a product manager and an engagement manager
The I2I frameworkenables teams toinvest in readiness early, so theyavoid costly mistakes, build stakeholder trust, and set the stage for smooth execution.It alsoprovides a shared structure for collaboration across the enterprise—with clear purpose, expected outcomes, and the right partners to guide progress– all withThe Way We Workmindsets and behaviorsembedded
The Program Manager manages the I2I product– mandatory for all opportunities in the SIC pipeline –including ensuring effective alignment with SDLC and TSP processes. They manage assigned staff (on a direct and indirect basis)delivering I2I support to internal clients, manage stakeholders,andmaintainthe product measurement strategy.
Work Model & Office Locations
This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:
345 Main Street, Buffalo, NY
115 Federal Street, Boston, MA
1 Light Street, Baltimore, MD
1350 I Street NW, Washington, DC
1100 North Market Street, Wilmington, DE
277 Park Avenue, New York, NY
850 Main Street, Bridgeport, CT
77 Pine Street, Burlington, VT
LeadI2I product management
Define and communicate a clear product visionand strategyaligned to business objectives
Maintain and continuously refine theproduct roadmap, balancingcustomer needs, business priorities, risk, and technical considerations
Understandcustomer needs through research, feedback, data, and operational insights
Ensure solutions create measurable value for customers and the businesswith a focus on continuous improvement
Drive product delivery through vendor management and partner engagement
Design andmaintainmeasurement strategy, monitoring adoption,utilization, customer satisfaction, and value realization
Lead stakeholder engagement including senior leaders, business partners, and delivery teams communicating tradeoffs, risks, and progress effectively
Define and enforce standards, processes, and ways of working that improve consistency and quality
Drive adoption through change management, enablement, measurement, and influence
Lead I2I customer management and enterprise delivery
Build andmaintaincustomer forecast
Scopeengagementsusingaconsultative approach
Align supporting resources, ensuringfamiliarity with scope and projectobjectivesandestablishingclear roles and responsibilities. Monitorprogress andperformance.Resolve blockers.
Measureengagementperformanceand customer satisfactionutilizingappropriate toolsand techniques
Addressengagementissues byidentifyingand selecting a course of actionconsideringprogram constraints andobjectivesto enable continued program success
Implement approved actions and workaroundsrequiredto mitigate risks
Improveengagementperformance by building team cohesiveness, leading, mentoring,trainingand motivating tofacilitatecooperation.
Understand and adhere to the Company’s risk and regulatory standards,policiesand controlsin accordance withthe Company’s Risk Appetite. Design, implement,maintainand enhance internal controls to mitigate risk on an ongoing basis. Identifyrisk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, includingtimelyimplementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Exerciseusualauthority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performancemanagementand terminations.
Supervisory/ Managerial Responsibilities:
Vendor team
Education and Experience Required:
Bachelor’s degree and a minimum of 8 years’ proven project management experience,
OR in lieu of a degree,
A combined minimum of 12 years’ higher education and/or work experience, including a minimum of 8 years’ proven project management experience.
Computer and softwareproficiency
Strong knowledge ofproductmanagementmethodology
Strong verbal and written communication skills, particularly an ability to negotiate,influenceand gain consensus.
Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner.
Excellent problem-solving skills.
Ability to work individually as well as a member of a team.
Self-motivated, results-drivenand well-organized individual.
Ability to handle multiple tasks and work under time constraints in support of various assignments.
Ability to function professionally at manydifferent levels(clients,leadership,and peers).
Strong interpersonal skillsnecessaryfor business partner relationships within and outside the organization.
Ability to build mutual trust and encourage respect; open to diverse points of view.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,200.00 - $197,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Wilmington, Delaware, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
