The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiateda strategic digital transformation program. The goals of the program are to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve.
In alignment with our business strategy, we are seeking aSenior Program Manager to be responsible for supporting business and technology programs within the IS Global Project Management Office (PMO) of the Institutional Services (IS) business line by assisting in planning, execution, and reporting on key initiatives. This role collaborates with cross-functional teams to ensure alignment with business and technology strategies while driving operational efficiencies across finance, governance,and communications.
Primary Responsibilities:
Vision & Strategy
Program Coordination & Execution:
Support portfolio, program, and project management activities, ensuring alignment with tech strategy and businessobjectives
Coordinate program deliverables, ensuring deadlines, budgets, and quality standards are met.
Demand planning based on intake/discovery (for technical and product resources)
DevelopProjectPlan,forecastand schedule. Work with stakeholders to record detailed project requirements,constraintsand assumptions toestablishproject deliverables, using requirement-gathering techniques (e.g.planning sessions, brainstorming, focus groups) and the project charter.
Ensure plans for assigned projects include work breakdown, project organization chart, cost/budget and communication, risk,qualityand resource plans.
Ensure execution of tasks defined in the project plan to achieve the project goals. Execute all parts of the project plan and manage the budget/forecast. Monitor and control project work including change controls.
Implement approved actions and workaroundsrequiredto mitigate project risk events.
Improve project team performance by building team cohesiveness, leading, mentoring,trainingand motivating tofacilitatecooperation, ensure projectefficiencyand boost morale. Determineand coordinate sharing of resources among constituent projects for overall program benefit.
Complete other related duties as assigned.
Reporting & Analytics:
Track and report on program performance metrics, OKRs, and KPIs to ensure strategic alignment.
Maintain dashboards and analytics tools to provide insights on capacity planning, vendor performance, and financial forecasting.
Communications & Stakeholder Engagement
Provide andmaintainconsistent engagement with key stakeholders
Risk&Compliance
Understand and adhere to the Company’s risk and regulatory standards,policiesand controlsin accordance withthe Company’s Risk Appetite. Design, implement,maintainand enhance internal controls to mitigate risk on an ongoing basis. Identifyrisk-related issues needing escalation to management.
Promote an environment that supports and reflects the M&T Bank brand.
Maintain M&T internal control standards, includingtimelyimplementation of internal and external audit points together with any issues raised by external regulators as applicable.
Managerial/Supervisory Responsibilities:
Responsible for oversight of1to2large initiatives at any given time
Indirect management of a team ofapproximately10to20business and technology staff.
Bachelor’s degree and a minimum of 8 years’ proven project management experience, or in lieu of a degree, a combined minimum of 12 years’ higher education and/or work experience, including a minimum of 8 years’ proven project management experience.
Proficiencyin MS Suite (Advanced Excel, MS project, Teams).
MS Power Platform (Power Apps Suite)
Strong knowledge ofAgileMethodology
Project Management Professional (PMP) certification.
Program Management Professional (PgMP) certification.
Strong knowledge of project managementmethodologydisciplines.
Experienced in leading business driven initiatives with Agile delivery frameworks
Strong verbal and written communication skills, particularly an ability to negotiate,influenceand gain consensus.
Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner.
Excellent problem-solving skills.
Ability to work individually as well as a member of a team.
Self-motivated, results-drivenand well-organized individual.
Ability to handle multiple tasks and work under time constraints in support of various assignments.
Ability to function professionally at manydifferent levels(clients,managementand peers).
Strong interpersonal skills are necessary for business partner relationships within and outside the organization.
The ability to build mutual trust and encourage respect; open to diverse points of view.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,200.00 - $197,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Wilmington, Delaware, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
