Program Manager – Assertive Outreach & Family-Based Care
Location: Robina, Gold Coast
Employment Type: Full-time, 6-month maximum term contract
Benefits: Attractive remuneration including salary packaging, mobile phone and laptop, monthly RDO, supportive team environment, salary packaging tax benefits, meal entertainment benefit, novated leasing, and career development opportunities.
About the Organisation
Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.
Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the Role
This is a leadership role overseeing an Assertive Outreach program supporting young people disengaging from placement or at risk in the community, alongside Transition From Care (TFC) and family-based care programs on the Gold Coast.
You will lead a multidisciplinary team delivering trauma-informed, strengths-based support to young people aged 12–18 with complex needs. The role focuses on engagement, persistence, flexible practice, and strong collaboration with Child Safety and key stakeholders.
You will also oversee intake, referral, and case allocation processes, ensure compliance with funding and practice frameworks, and drive continuous improvement across service delivery.
Key Responsibilities
Leadership & Team Development
Lead and support a multidisciplinary team of Case Managers, Child & Family Practitioners, and Youth Workers. Provide supervision, coaching, reflective practice, and caseload oversight. Build a strong, trauma-informed, strengths-based team culture.
Service Delivery & Program Oversight
Oversee Assertive Outreach, Transition From Care (TFC), and family-based care programs. Ensure delivery aligns with funding requirements, budgets, program models, and business plans. Manage intake, referral, triage, and allocation processes in partnership with Child Safety and stakeholders.
Stakeholder Engagement
Build and maintain strong relationships with Child Safety, Placement Services, and community partners. Support coordinated responses for young people with complex needs and contribute to cross-agency collaboration.
Quality, Compliance & Continuous Improvement
Monitor program performance, compliance, and quality assurance requirements. Manage risk and operational issues. Drive continuous improvement aligned with legislation, standards, and funding agreements.
What Success Looks Like
Skills & Experience
Essential Requirements
How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Joelene at recruitment@lwb.org.au
Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current application closing date midnight Wednesday 15/07/2026.
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
