Job Description

Program Manager / Engagement Manager

Application Deadline: 26 August 2026

Department: Federal Services

Employment Type: Full Time

Location: Washington, DC

Compensation: $125,000 - $185,000 / year

Key Responsibilities

• Provide strategic leadership, direction, and day-to-day management for a multidisciplinary real estate services team consisting of Portfolio and Asset Management, Customer Account Management, Data Analytics, Occupancy and Space Management, Real Estate Financial Analysis, and Amenity Services functions.
• Ensure effective integration of all functional areas to support Government real estate objectives, operational performance, customer satisfaction, and portfolio optimization.
• Establish performance goals, monitor deliverables, and ensure all team activities align with contract requirements, service level agreements, and quality standards.
• Oversee portfolio planning, asset utilization strategies, real estate program execution, and facility optimization initiatives.
• Guide long-range portfolio planning and coordinate asset management activities to maximize operational efficiency and value.
• Direct customer account management activities and serve as the senior escalation point for Government stakeholders.
• Foster strong client relationships and ensure customer requirements are translated into actionable program objectives and deliverables.
• Lead the collection, analysis, and reporting of portfolio, occupancy, financial, and performance metrics.
• Ensure data-driven decision-making by reviewing key performance indicators, trends, forecasting models, and executive reporting products.
• Promote continuous improvement initiatives through performance monitoring and operational assessments.
• Oversee workplace planning, occupancy analysis, space utilization studies, and recommendations supporting efficient real estate operations.
• Ensure alignment between occupancy planning, customer requirements, and portfolio management objectives.

Qualifications

• 10+ years of program, portfolio, or real estate management experience
• Experience supporting large or complex real estate organizations
• Federal sector real estate experience
• Oversight of contractor performance, staffing, quality control, risk management, and Government coordination
• Management of multidisciplinary teams