The Program Manager is responsible for leading the implementation, execution, and continuous improvement of employee engagement and lifecycle programs, employee recognition initiatives, and Human Resources branding and communications. This role ensures programs are effective and adopted across the organization to enhance employee experience and drive alignment with organizational priorities. This position manages program delivery, vendor coordination, stakeholder alignment, and performance tracking, while identifying opportunities to improve existing programs. All activities will be performed in support of the strategy, vision and values of JE Dunn.

• Autonomy & Decision-Making: Makes decisions on non-routine matters, provides recommendations to supervisor, and refers all exceptions to supervisor.
• Career Path: Various

Key Role Responsibilities - Core

PROGRAM MANAGEMENT FAMILY – CORE

• Oversees end-to-end implementation and administration of employee engagement and lifecycle surveys, including survey vendor management, survey administration and post survey analysis
• Collaborates with People Analytics to gather reports and data across the employee lifecycle to identify trends, hot spots and other factors impacting employee engagement survey responses
• Reports outcomes to leadership, monitoring engagement trends and tracking organizational progress over time
• Provides resources to support managers on interpreting engagement data and taking meaningful action
• Translates program strategies into execution plans, timelines, and deliverables, working with stakeholders to ensure plans align with organization
• Coordinates cross-functional stakeholders to ensure successful delivery and adoption of various Human Resources programs
• Develops standardized best practices for employee recognition programs and implement across organization
• Evaluates effectiveness of recognition programs and evolve programs to maintain relevance and impact
• Trains managers and leaders on best practices for providing positive feedback and acknowledging team achievements
• Oversees execution and administration of employee service award program
• Creates clear, engaging and employee-friendly content to promote programs and initiatives
• Ensures consistency in messaging, tone, and branding across all HR communications, reinforcing company culture and the employee value proposition
• Uses employee feedback and engagement data to continuously refine communication strategies and enhance the employee experience
• Drives program adoption through cross-functional training and resources. Owns development of FAQs, Connect Sites and trainings on available resources

FINANCIAL RESPONSIBILITY

• Assumes responsibility for day-to-day financial management of assigned scope of responsibility by understanding the budget process, accurately forecasting and limiting month-to-month fluctuations.
• Maintains fiscal records and follows procedures to ensure effective and efficient operations.
• Understands business plan and manages financial goals.
• Makes operational decisions in light of broader financial goals and constraints.

INFLUENCING OTHERS

• Inspires a sense of team in the work environment. Utilizes communication and conflict resolution skills to help foster teamwork and collaboration. Demonstrates a positive and professional attitude, maintaining composure under pressure.
• Helps communicate and explain goals. Encourages and motivates team performance and productivity in support of the supervisor’s direction and leadership.
• Reviews scheduling and work assignments to assist supervisor with effective resource management.
• Provides on-the-job guidance and willingly shares subject matter expertise in order to support team member learning and development.
• Demonstrates willingness and ability to work collaboratively and cross-functionally to obtain information or solve problems in support of the team’s goals.
• Demonstrates positive approaches to adapting to change. Supports corporate and work program and/or department change initiatives.

Key Role Responsibilities - Additional Core

OTHER ROLE RESPONSIBILITIES

• Other duties as assigned.
• Conducts actions in a professional and unbiased manner.
• Complies with all company and site policies and best practice standards.
• Continuously develops proficiency and understanding in the role.
• Maintains a professional appearance and workspace.
• Participates in and complies with all company safety and quality programs and procedures.
• Utilizes relevant JE Dunn technology to support all assigned responsibilities.

Knowledge, Skills & Abilities

• Ability to perform work accurately and completely, and in a timely manner
• Solid balance of business acumen, strategic thinking and pragmatic tactical implementation
• Excellent at working with peers and motivating people as well as skilled at accomplishing goals with the help of others
• Highly articulate with outstanding written, verbal and interpersonal communication skills and strong executive presence
• Demonstrated experience with on-line benefit systems
• Strong organizational and project management skills
• Proficient in MS Word, Excel and Power Point
• Ability to build relationships and work collaboratively within a team, internally and externally

Education

• Bachelor’s degree in business administration, human resources or related field (Required)
• In lieu of the above requirements, equivalent relevant experience will be considered.

Experience

• 8+ years experience in one or more areas of Human Resources (Required)

Working Environment

Benefits Information

The benefits package aligned to this position is Professional Non-Union. Please click the link below for more details.

Click here for benefits details.