Job Description

Position: Program Manager, E6

Department: E6 Outreach

Reports to: Director

Oversee: Case Managers

Location: E6 DTLA Office/E6 Olympic Outreach, 1625 W Olympic Blvd Ste 603 LA CA 90015

Schedule: Monday- Friday, 8am- 4:30pm

Status: Full-Time; Exempt (salary); Management

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.

SUMMARY:

Summary

As part of the LA County strategy to combat homelessness, the goal of E6 is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services.

The E6 Program Manager will provide leadership and oversight to area-specific multidisciplinary E6 Street Outreach teams. The Program Manager will ensure that appropriate, high quality, and integrated care and services are provided to clients, including carrying a case load themselves when necessary to support the team. The Program Manager is also responsible for efficiency of operations, coordinating services with partner agencies as needed, and fostering collaboration within the team between other departments and programs. The Program Manager is responsible for administrative aspects of team leadership, including data oversight and reporting of outcomes.

Essential Duties & Responsibilities

1. Provide leadership to multidisciplinary teams, ensuring continuity of care and services between The People Concern agency resources and partnering public and private agencies.
2. Facilitate individual and team supervision utilizing a trauma-informed care lens and harm reduction approach.
3. Provide clinical guidance to staff as needed, including in psychiatric emergencies and crisis situations.
4. Provide assistance, in the field, in order to support the team or individual team members.
5. Be available to respond to emergency calls and situations on a 24-hour basis when needed.
6. As needed assist in the screening, assessment, enrollment, and case management of clients.
7. Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic databases and chart reviews.
8. Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources.
9. Provide training to staff on policies and procedures of the program and agency.
10. Hire and manage staffing of MDT team and ensure staff are adequately trained and abide by all agency and department policies and procedures.
11. Complete 90-day and annual performance evaluations in a timely manner.
12. Attend all department, agency-wide, and county/city service provider meetings and trainings (as necessary).

Qualifications

1. MSW, MFT, or LPCC who is registered with CA BBS (supervision hours are available for this position) OR five or more years’ experience working in outreach and with persons experiencing homelessness.
2. Two years’ experience providing direct supervision and management of staff; experience managing a team preferred.
3. Minimum of two years’ full-time experience working with individuals who are experiencing homelessness, preferably those living with mental illness and/or substance addictions and/or physical health challenges.
4. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
5. Able to work in a high tolerance harm reduction model with individuals who have multiple barriers
6. Able to learn quickly and work effectively with a wide range of constituents
7. Strong interpersonal and team building skills
8. Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
9. Current, valid California Driver’s with an acceptable driving record
10. Able to obtain and maintain CPR/1st Aid certification
11. All internal candidates must be in good standing and in their current role for at least six months.

Work Environment

1. Combination of field and office environment
2. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
3. On occasion drive to different sites throughout the assigned outreach area
4. Will necessitate working in busy and loud environments
5. Will be exposed to elements like cold, heat, dust, noise, odor, and smoke
6. May need to bend, stoop, twist, and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates