Job Description

Meta is hiring a full-time Program Manager for Domains and Off-Platform Enforcement. You will safeguard the company's brand and digital assets globally, designing and executing strategies to identify and address emerging threats across off-platform digital channels. You will lead long and short-term strategic planning initiatives and work cross-functionally with business, security, and legal teams to drive high-impact alignment across complex, time-sensitive environments. Move to MINIMUM_QUALIFICATION or PREFERRED_QUALIFICATIONS. You will manage critical domain name tasks and registrar operations, leveraging AI solutions within the Domain Name System. You will serve as a key liaison both internally at Meta and externally across the brand protection and domain name industry. You will apply your expertise in domains and brand protection to support programs across global markets.

Responsibilities
Develop and execute global brand protection strategies, managing a comprehensive portfolio spanning social media, domains, paid search, marketplaces, and mobile applications
* Serve as a liaison for Internal Meta teams on brand protection matters
* Analyze trend data to identify emerging threats and optimize enforcement strategies
* Coordinate cross-functionally with business teams, security, integrity, and other stakeholders to align enforcement efforts
* Manage and collaborate with external brand protection vendors on enforcement actions
* Support anti-abuse partnerships externally
* Lead on AI solutions within the Domain Name System; Develop competencies for case management tooling and predictive modeling
* Manage critical domain name management tasks and registrar operations, maintaining security and stability standards for the company's domain portfolio
* Support UDRP and Litigation matters, coordinating with outside law firms as needed
* Prepare and deliver high-quality, executive-level communications and reports on team performance, strategy, and critical issues
* Create and maintain process and protocol documentation to maximize user adoption and educate relevant stakeholders

Qualifications
8+ years of experience with brand protection and/or project management
* Demonstrated experience managing vendor relationships, administration, and budgets
* Experience leading complex, cross-functional projects
* Proficiency in data analysis
* Experience preparing and delivering written and verbal communications to executive stakeholders, including status reports, strategy proposals, and escalation summaries Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
* Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
* Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
* Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
* Proven experience managing global brand protection programs, covering social media, domains, paid search, marketplaces, and mobile apps
* 5+ years of experience with Domain Name Management, Registrar operations and/or ICANN operations
* Experience working with a large, global tech company
* Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
* Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
* Demonstrated experience understanding AI adoption, tooling, and its application to brand protection or case management
* Experience with Trademark and Intellectual Property law
* Familiarity with UDRP and other online dispute resolution mechanisms or litigation processes
* Experience managing cross-functional programs in a fast-paced, evolving environment with competing priorities