Where and how you can work:
This role is based in Jakarta, Indonesia.
At Canva, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. You’ll collaborate closely with local stakeholders in Indonesia and partner with global teams across Australia and the Philippines — bringing the voice of Indonesian users into global conversations.
What you’d be doing in this role:
As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun.
As a User Voice Experience Advocate in our User Voice Supergroup, sitting within Service Design & Delivery, you’ll shape how support feels for users in Indonesia. You’ll make sure our help experience feels truly local — while still being powered by Canva’s global capabilities.
This is a hands-on, impact-driven individual contributor role where you’ll analyse insights, design improvements, and drive measurable service outcomes.
At the moment, this role is focused on:
You’re probably a match if:
About the team:
The Service Design & Delivery group within User Voice is on a mission to craft seamless, differentiated, issue-resolving experiences while driving smart investments.
We partner across product areas and international markets to create end-to-end support experiences that feel local — wherever our users are. Every user empowered, every voice heard — that’s what drives us.
As one of the early local advocates globally, you’ll help define what world-class, localized support looks like at Canva. The frameworks you build and insights you generate will influence how we support users across many more countries.
What’s in it for you?
Achieving our crazy big goals motivates us to work hard — and we do — but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too.
Here’s a taste of what’s on offer:
Check out lifeatcanva.com for more info
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above — we still want to hear from you!
Please note that interviews are conducted virtually.
We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips, anyone can take an idea and create something beautiful on Canva on any device, from anywhere in the world.
Since our launch in 2013, we’ve had the crazy big goal of making design accessible to everyone. We were founded on the belief that people shouldn't need to understand complex software to unlock their creativity. We’re leveling the playing field and democratizing access to design and visual communication by empowering 100% of the world to communicate in a way that was once limited to the 1%.
We've always had a deeper mission surrounding Canva — which we talk about as our 'simple' two-step plan: to build one of the world’s most valuable companies, and to do the most good we possibly can. We're committed to our core value of Being a Force for Good, so as the value of our company grows, so too does our ability to have a positive impact on the world.
