Job Description

Program Manager I — Credit & Payments Marketing(Nordstrom Card Services)

About Nordstrom Credit

Nordstrom Credit is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Credit manages Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom's success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Being an outstanding place to work also playsa large rolein our success. Nordstrom has been recognized as one of America's top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on delivering exceptional customer service and our promote-from-within philosophy.

About this role

We'relooking for a curious, driven ProgramManager Ito join our Credit & Payments Marketing team — a fast-moving, high-impact group focused on growing our credit card portfolio and deepening customer engagement. This is not a coordinator role.You'llhavemeaningful work from day one supportingour credit marketing lifecycle campaigns, stewarding the Nordstromcard.com content calendar, and serving as a key connector between our marketing team, marketing operations, and our bank partner, TD Bank.

Whatyou'lldo

• Own and manage the Nordstromcard.com content calendar — balancing credit marketing priorities with broader Nordstrom moments (brand launches, Anniversary Sale, loyalty campaigns) to ensure the right message reaches the right customer at the right time.

• Support the planning and delivery of credit marketing lifecycle campaigns across channels including Nordstromcard.com, partnering closely with marketing operations and TD Bank to manage timelines, track deliverables, and ensure flawless execution.

• Serve as a primary liaison between the credit marketing team, marketing operations, and Nordstromcard.com — keeping all stakeholders aligned on priorities, timing, and strategicobjectives

• Partnerwith TD Bank on day-to-day campaign operations, acting as a key point of contact and ensuring campaign requirements are clearly communicated and met.

• Collaborate with cross-functional partners — including finance, analytics, loyalty, and brand marketing — to ensure campaign readiness and milestone delivery.

• Help ensure that credit marketing goals are embedded into features and functionality planning for Nordstromcard.com, flagging gaps and advocating for the customer and business.

What you bring

• 2–3 years of experience in marketing, project management, or a related field —we'llconsider strong candidates with less experience if the attitude and aptitude are there.

• Familiarity with marketing tactics and how campaigns come together across channels (email, web, etc.).

• Exposure tocredit, banking, loyalty, or payments is a plus — but not a dealbreaker ifyou'reeager to learn.

• Strong organizational skills and attention to detail — you catch things othersmissand youdon'tlet things fall through the cracks.

• Comfortable working across a matrixed organization with multiple stakeholders, including external bank partners.

• A natural connector who can build relationships, communicate clearly, and keep cross-functional teams moving forward.

• Proficiencyin PowerPoint and basic computer skills; willingness to learn new tools as the role evolves.

• Self-starter mentality —you'reresourceful, proactive, anddon'twait to be told what to do next.

Who thrives here

• You ask good questions andaren'tafraid tosay,"I don't know — let me find out."

• You bring structure to ambiguity without losing sight of the bigger picture.

• You take ownership seriously — ifit'sin your lane, you see it through.

• You'recomfortable operating at both the strategic and the tactical level, sometimes in the same meeting.

• You genuinely enjoy working with people and building relationships across teams.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$80,000.00 - $132,000.00 AnnualThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf