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  Support the planning, coordination, and execution of the Business Partner Excellence transformation program.
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  Maintain the integrated program plan, delivery roadmap, milestones, schedules, and workstream dependencies.
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  Track deliverables, actions, risks, issues, decisions, and dependencies, ensuring owners and completion dates are clearly documented.
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  Monitor progress against program objectives and escalate material risks, delays, or delivery concerns to program leadership.
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  Coordinate activities across business partners, product owners, enterprise solution teams, application services, finance, technology business management, program management, and other relevant functions.
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  Facilitate alignment and collaboration across workstreams, stakeholder groups, and governance bodies.
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  Organize workshops, working sessions, stakeholder meetings, steering committees, and executive reviews, including agendas, minutes, logistics, and follow-up actions.
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  Serve as the primary coordination point between internal stakeholders and the System Integrating Company.
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  Coordinate requests for information, data, documentation, stakeholder access, and workshop participation.
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  Track System Integrating Company deliverables, dependencies, stakeholder feedback, review cycles, approvals, and completion dates.
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  Prepare weekly status reports, executive updates, dashboards, governance packs, and leadership review materials.
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  Maintain program governance records, including the RAID log, action tracker, dependency log, decision register, governance calendar, and workstream reports.
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  Coordinate data collection across business and technology functions, identify data owners, and consolidate inputs from multiple sources.
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  Support analysis of program metrics, voice-of-customer results, stakeholder feedback, readiness indicators, and adoption measures.
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  Maintain an accurate and accessible repository of program documentation and supporting materials.
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  Support stakeholder communications, change enablement, community forums, training coordination, capability development, and organizational readiness activities.
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  Maintain stakeholder maps, engagement plans, communication schedules, adoption metrics, and the program communications calendar.
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  Build trusted working relationships across leadership, business, technology, change management, and external delivery teams.
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Requirements

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  Minimum of seven years of program management, project management, or program coordination experience.
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  Proven experience managing complex business or IT transformation initiatives involving multiple workstreams and stakeholder groups.
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  Practical experience working within ITIL, IT service management, or related technology service delivery processes.
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  Strong program planning, delivery coordination, governance, action tracking, and reporting capabilities.
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  Demonstrated stakeholder management, workshop facilitation, influencing, and relationship-building skills.
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  Experience working directly with senior leaders, executive stakeholders, governance bodies, and external consulting or delivery partners.
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  Excellent organizational skills, with the ability to coordinate multiple priorities, dependencies, deliverables, and timelines.
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  Strong proficiency in Microsoft PowerPoint, Excel, executive reporting, and collaboration tools.

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  Experience supporting IT operating model, business transformation, digital transformation, or enterprise technology programs.
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  Experience with demand management, portfolio management, value realization, or related governance disciplines.
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  Previous PMO leadership, program governance, or workstream management experience.
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  Consulting experience or experience working within a major consulting, systems integration, or professional services environment.
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  Experience operating within a large, global, matrixed organization.