Job Description

Program Manager - APAC

ABOUT COOLIT SYSTEMS INC.
Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

WHAT YOU’LL DO: 

Role

The Program Manager is responsible for leading the planning, execution, and successful launch of multiple New Product Introduction (NPI) programs within CoolIT’s APAC Program Group. This role serves as the primary link between customers and cross-functional teams, ensuring projects are delivered on time, within budget, and aligned with customer requirements. The successful candidate will drive program strategy and execution, manage stakeholder expectations, mitigate risks, oversee program financials, and coordinate global teams to deliver innovative liquid cooling solutions for hyperscale and enterprise customers

Responsibilities

• Own end-to-end leadership of multiple complex and high-visibility NPI programs, ensuring delivery aligned with business objectives, timelines, budgets, and quality requirements.
• Act as the primary program leader and escalation point for critical customer programs and strategic initiatives.
• Lead and influence global cross-functional teams (Engineering, Operations, Supply Chain, Quality, Sales) to drive alignment and execution across regions.
• Drive adherence and continuous improvement of CoolIT’s Product Development Process, introducing best practices where needed.
• Partner closely with key customers and global business teams to shape program direction, support RFP/RFQ responses, and align on expectations.
• Work closely with global Business Development and Account Managers to respond to customer RFPs and RFQs.
• Develop and manage complex program plans, including integrated schedules, resource planning, risk mitigation strategies, and financial tracking.
• Proactively identify program risks and systemic issues and lead cross-functional resolution strategies with executive visibility when required.
• Establish clear program governance, reporting structures, and performance metrics across multiple concurrent projects.
• Manage stakeholder interactions and expectations, facilitate effective communication, and maintain alignment throughout the NPI process.
• Provide clear, executive-level program reporting and recommendations to senior leadership.
• Mentor and guide junior Program Managers to elevate overall team capability and execution quality.
• Facilitate customer and internal governance meetings to ensure alignment, transparency, and accountability across stakeholders.
• Global travel required up to 10–20%

 Who You Are

Basic Qualifications:

• 8–10+ years of experience in a product development role or program management within mechanical or electrical systems.
• Demonstrated track record of leading large-scale, complex NPI programs in a global, matrixed organization.
• Extensive experience managing Tier-1, hyperscale, or multinational customers with high expectations and tight timelines.
• Experience working with critical and demanding customers from large multinational organizations to provide timely updates and manage expectations.
• Proven capability in managing program financials, including budget control, cost tracking, and trade-off decisions.
• Ability to manage multiple complex programs simultaneously with competing priorities.
• Strong ability to operate at both strategic and execution levels, driving decisions that impact business outcomes.

 Preferred Qualification

• Experience with data center thermal management, liquid cooling, or high-performance computing (HPC) systems.
• Experience influencing and managing senior leadership stakeholders in highly complex global organizations.
• Experience leading cross-functional teams across engineering, operations, and customer-facing functions in a matrixed environment.

 Skills

• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with, influence, and manage stakeholders at all levels internally and externally.
• Exceptional stakeholder management skills, including the ability to influence senior leadership and customers.
• Advanced risk management and problem-solving skills, with a structured and proactive approach.
• Strong leadership presence with the ability to align diverse teams, resolve conflicts, and drive accountability.
• Strong cross-functional leadership and collaborative approach to overcoming roadblocks and delivering results.
• High sense of ownership, urgency, and accountability for results.
• Ability to build relationships, manage customer expectations, and navigate complex organizational dynamics.
• Strong prioritization, decision-making, and execution skills in fast-paced environments.